Storyline 360 Video Compression Issues

Sep 06, 2021

I have always created MP4s in Camtasia and imported to Storyline 360 with no issues. Recently however, whenever I insert a video, the Compression setting is grayed out and set to Automatic. Normally, I would set this to None.

I typically get a large MP4 from a client and then break it down into smaller clips using Camtasia. Could it be something to with the videos I am getting from my client?

3 Replies
Maria Costa-Stienstra

Hi, John.

Thank you for reaching out!

You can only turn compression off for MP4 videos created with baseline, main, or high profiles. If the Compression property is grayed out, it means your video was created with a different profile. 

You can take a look at this article for additional information.

John Hackmeyer


So, I found the problem. I had inserted an image into the Camtasia project
and that image was much larger than the canvas size of 1920x1080. I believe
the result of that is that when Camtasia was rendering the MP4, it had to
compress/alter that image to make it fit within the canvas. As a result,
when I imported the MP4 into Storyline, my guess is that Storyline
interpreted this as a profile that it doesn't support. So, I recaptured
that image as 1920x1080, rendered the video again, and then imported it
into Storyline, and viola, I could now select None in the Compression

Does all that sound right or did I just get lucky as hell and my rationale
is completely off base?