I have created a very simple project and insert an MP4 Video. The video is automatically looping in preview and I can not get it to stop. There are not triggers doing it and I can't figure out why. Anyone else have this same issue?
Thanks for reaching out and sharing what you are seeing in your project.
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
The solution was that the video and the timeline did not match, if your timeline is further out it will loop. Set the Video to show until end and then drag/adjust your timeline to the end of the video. If the timeline is further out it will keep looping.
3 Replies
Hi Stephanie,
Thanks for reaching out and sharing what you are seeing in your project.
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
I'm having the same issue. Did you find a solution?
Hi Kathy,
The solution was that the video and the timeline did not match, if your timeline is further out it will loop. Set the Video to show until end and then drag/adjust your timeline to the end of the video. If the timeline is further out it will keep looping.
Thanks!
This discussion is closed. You can start a new discussion or contact Articulate Support.