Storyline Audio Issue/Screen Delay
I have a Storyline course, that I created and published in HTML that resides on our external web server. We are testing the course for use on iPads. When we run the course we have experienced different issues on different iPads.
- Audio Issue - some users have no issues with hearing the audio and the course launches and audio is heard thoughout the entire course. There have been a few users that have audio only on the first slide and then nothing and for another there was no audio at all when it lauches.
- Screen Delay - For the screens that were recorded showing steps by step movement in an application - there is a delay in the background displaying. The mouse comes up and moves on the screen but there is white space until the image comes up.
Please let me know if there are any settings or changes that I need to change or where I might begin to troubleshoot some of these issues. Thanks in advance for your help.