Storyline Course is hung once the user tries to proceed

I have a course that I've been working on and up until recently it worked well in my LMS. Suddenly this course hangs the moment the user tries to move forward with the course, it just sits with the load symbol forever and does nothing.

I've been consulting my LMS' IT team and they have not been able to give me an answer or any information in the past 3 weeks that I've been asking for it. 

Has anyone else had this problem?

10 Replies
Steve Flowers

Hi, Holly - 

Is there anything special in the next few slides? Like maybe a video? If the server doesn't understand a file type (FLV, MP4) and fails to serve up this file to the player correctly (normally related to MIME types), the player will behave in this way. Since the player pre-loads a bunch of slides, the first slide could conceivably load fine and display a loading indicator for the slides that contain stuff the server doesn't have the wits to send down the wire.

Holly Eva

LOL, that's what I was thinking Phil however, I thought I'd send out a line on the forum to see if anyone else has run into this issue just in case. As you can imagine, I'm not terribly happy with my LMS' lack of responsiveness on this issue.

Steve, there's just a regular slide with some buttons that open up layers. Nothing fancy. The LMS has never struggled with FLV or MP4 file types.

Ironically I have another course that is it's twin in many respects (in design and set up, but some of the content is different) and it works perfectly with no errors.

Holly Eva

Yes, I've republished it 3-4 times since it started acting up and it still had this issue. My contact at the LMS said she tested it on our live server and it was working just fine, so I went in to see it on the live server, and it's still got the issue (she was able to replicate the issue when it first reared it's ugly head on our test server).