I have a course that I've been working on and up until recently it worked well in my LMS. Suddenly this course hangs the moment the user tries to move forward with the course, it just sits with the load symbol forever and does nothing.
I've been consulting my LMS' IT team and they have not been able to give me an answer or any information in the past 3 weeks that I've been asking for it.
Is there anything special in the next few slides? Like maybe a video? If the server doesn't understand a file type (FLV, MP4) and fails to serve up this file to the player correctly (normally related to MIME types), the player will behave in this way. Since the player pre-loads a bunch of slides, the first slide could conceivably load fine and display a loading indicator for the slides that contain stuff the server doesn't have the wits to send down the wire.
LOL, that's what I was thinking Phil however, I thought I'd send out a line on the forum to see if anyone else has run into this issue just in case. As you can imagine, I'm not terribly happy with my LMS' lack of responsiveness on this issue.
Steve, there's just a regular slide with some buttons that open up layers. Nothing fancy. The LMS has never struggled with FLV or MP4 file types.
Ironically I have another course that is it's twin in many respects (in design and set up, but some of the content is different) and it works perfectly with no errors.
I wonder if one of the files was corrupted on the server somehow (weird stuff happens). Have you tried to republish the SCO and push over the top of the existing course?
Yes, I've republished it 3-4 times since it started acting up and it still had this issue. My contact at the LMS said she tested it on our live server and it was working just fine, so I went in to see it on the live server, and it's still got the issue (she was able to replicate the issue when it first reared it's ugly head on our test server).
Are you cached, Our system is awful, if soemthing doesnt work I can upload a new version but cannot see changes until tomorrow! I am stuck with a cache of the old course. No way to force a refresh at my end.
Any chance you are seeing the old course not the new one?
Phil, not sure about the caching, but I assume not because I put a date identifier on the name, and the newest date is the one that came up when I opened it this morning.
Gerry, at least a couple of users have replicated this issue with both IE9 and Chrome.
Okay, so I just got word from their IT department that upon debugging, it seems that my normal, joe-schmoe weekly files are not calling the SCORM.API but my quizzes and interactions seem to be okay. Currently rebuilding... wish me luck.
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If it worked fine via the LMS three weeks ago, and it has changed now then, occam's razor would say it is your LMS and something has changed.
Hi, Holly -
Is there anything special in the next few slides? Like maybe a video? If the server doesn't understand a file type (FLV, MP4) and fails to serve up this file to the player correctly (normally related to MIME types), the player will behave in this way. Since the player pre-loads a bunch of slides, the first slide could conceivably load fine and display a loading indicator for the slides that contain stuff the server doesn't have the wits to send down the wire.
LOL, that's what I was thinking Phil however, I thought I'd send out a line on the forum to see if anyone else has run into this issue just in case. As you can imagine, I'm not terribly happy with my LMS' lack of responsiveness on this issue.
Steve, there's just a regular slide with some buttons that open up layers. Nothing fancy. The LMS has never struggled with FLV or MP4 file types.
Ironically I have another course that is it's twin in many respects (in design and set up, but some of the content is different) and it works perfectly with no errors.
I wonder if one of the files was corrupted on the server somehow (weird stuff happens). Have you tried to republish the SCO and push over the top of the existing course?
Yes, I've republished it 3-4 times since it started acting up and it still had this issue. My contact at the LMS said she tested it on our live server and it was working just fine, so I went in to see it on the live server, and it's still got the issue (she was able to replicate the issue when it first reared it's ugly head on our test server).
Are you cached, Our system is awful, if soemthing doesnt work I can upload a new version but cannot see changes until tomorrow! I am stuck with a cache of the old course. No way to force a refresh at my end.
Any chance you are seeing the old course not the new one?
Is every user getting the issue or just one or a few?
Phil, not sure about the caching, but I assume not because I put a date identifier on the name, and the newest date is the one that came up when I opened it this morning.
Gerry, at least a couple of users have replicated this issue with both IE9 and Chrome.
I'm thinking it's just a corrupted file. Such a shame, so much work!
Okay, so I just got word from their IT department that upon debugging, it seems that my normal, joe-schmoe weekly files are not calling the SCORM.API but my quizzes and interactions seem to be okay. Currently rebuilding... wish me luck.
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