I was working on storyline , as i was previewing my completed slides, it crashed. I remembered that is an auto-saved set every 10mins. So where is this file? I cant find any auto-saved file.
normally if there is a recovered file when you try to open the file a message will appear to say it is a recovered file and to save with a new name.
If there are unsaved pending changes, an auto recover file is created for the project under the /AppData/Roaming/Articulate/Storyline path. This auto recover file is named using a format like this:
<name of the file without .story extension><creation time stamp of the file>.tmp
So if you were working on a file called "my sample story.story" the auto recovery name might look like "my sample story635502380729253410.tmp".
Change the file extension of the copy on your desktop from *.tmp to *.story to see if it works.
I'm so sorry to hear that happened to you, Raymond. I know how frustrating that can be. You mentioned you could not find a back-up in your temp files; to initiate the Auto-Recovery feature, you need to save your project file at least once. Do you know if you saved the file once before it crashed?
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Hi Raymond
normally if there is a recovered file when you try to open the file a message will appear to say it is a recovered file and to save with a new name.
If there are unsaved pending changes, an auto recover file is created for the project under the /AppData/Roaming/Articulate/Storyline path. This auto recover file is named using a format like this:
<name of the file without .story extension><creation time stamp of the file>.tmp
So if you were working on a file called "my sample story.story" the auto recovery name might look like "my sample story635502380729253410.tmp".
Change the file extension of the copy on your desktop from *.tmp to *.story to see if it works.
Dear Wendy,
I did a search on my hard disk for all *.tmp files created today. Unfortunately there is none.
I'm so sorry to hear that happened to you, Raymond. I know how frustrating that can be. You mentioned you could not find a back-up in your temp files; to initiate the Auto-Recovery feature, you need to save your project file at least once. Do you know if you saved the file once before it crashed?
I wanted to point you to these Tips to Reduce Your Risk of Corrupting or Losing Project Files to prevent this from happening again. You're also welcome to work with our support engineers if you'd like more one-on-one help.
This discussion is closed. You can start a new discussion or contact Articulate Support.