When I try to publish a specific SL2 file, it either automatically closes SL2 or I get an error message that Windows is checking for issues and then that there is a problem that has caused SL2 to stop. Only for this particular file. And, I am trying to publish to AO.
Is there a work around for this or do I have to start from scratch again? Are there any things that I should be aware of or should be looking for within the file itself?
Sorry to hear you're having these issues. Does this same behavior happen when you publish locally to Web? Also, are you working exclusively on a your local drive, as opposed to a network or USB drive? It might also be a good idea to run through the incremental steps outlined here. And if you continue having trouble, please don't hesitate to contact our support team.
Sorry this is happening! I would recommend importing your slides from this file into a new file and try publishing that one. This may resolve any corruption within the file preventing it from publishing successfully. Give it a whirl and keep me posted on how it goes! :)
Fantastic, Lamma! So glad to hear that worked for you!!
File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting). You may want to consider using the preventative measures described in this article to protect your project files. Let me know if you have questions! :)
5 Replies
Hi Lamma!
Sorry to hear you're having these issues. Does this same behavior happen when you publish locally to Web? Also, are you working exclusively on a your local drive, as opposed to a network or USB drive? It might also be a good idea to run through the incremental steps outlined here. And if you continue having trouble, please don't hesitate to contact our support team.
Hi Lamma,
Sorry this is happening! I would recommend importing your slides from this file into a new file and try publishing that one. This may resolve any corruption within the file preventing it from publishing successfully. Give it a whirl and keep me posted on how it goes! :)
Putting the slides into a new file worked! Thank you!
Any idea what causes that so I can avoid doing those things at another time?
Fantastic, Lamma! So glad to hear that worked for you!!
File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting). You may want to consider using the preventative measures described in this article to protect your project files. Let me know if you have questions! :)
This discussion is closed. You can start a new discussion or contact Articulate Support.