Storyline Crashing after last update

Hi Amy,

Thanks for contacting us to share that the latest software install is crashing while you're using it.

I'm not seeing other reports of this, so let's see if we can narrow this down.

• I'm curious if the issue happens in any course you are working on or just this particular one?
  • If you cannot re-create the issue in a new course, I would advise to import the file into a new one and proceed.
  • If it's happening in any/all files, you should conduct a repair of your software.

Well, now that you mention it.  It is only in this file.  

So create a new file and import all my slides?

That's a great starting point, Amy.

Let us know if that works well for you :)

I'm having an issue with crashing as well. It happens when I insert an .emf file into my project. I need to use this format because it's a screen capture and .png or .jpg resolution is not ideal. Every time I try to insert the picture, I have to use Task Manager to close out of Storyline and recover my project. 

Hi Lily,

I am sorry that Storyline is crashing when you try to insert a .emf file. Let's see if we can narrow down what the issue might be! Have you been able to try some of the troubleshooting steps Leslie provided above? 

If not, that is a good place to start to determine what is causing this snag. If you have tried those steps and you are still experiencing this roadblock, please let us know!