Storyline Crashing after last update

I installed the latest update and now for some reason Storyline stops working and I have to use the task master to end the program. It doesn't matter if I'm adding a picture, text or trigger.  It just stops working and the software doesn't respond. 

I'm running version:  V3.37.21453.

This is really getting upsetting as I have a big project to work on and already in the last hour it has crashed twice.  

Any help you can give would be wonderful.

Thanks

Amy

 

5 Replies
Leslie McKerchie

Hi Amy,

Thanks for contacting us to share that the latest software install is crashing while you're using it.

I'm not seeing other reports of this, so let's see if we can narrow this down.

  • I'm curious if the issue happens in any course you are working on or just this particular one?
    • If you cannot re-create the issue in a new course, I would advise to import the file into a new one and proceed.
    • If it's happening in any/all files, you should conduct a repair of your software.
Lily Kreitinger

I'm having an issue with crashing as well. It happens when I insert an .emf file into my project. I need to use this format because it's a screen capture and .png or .jpg resolution is not ideal. Every time I try to insert the picture, I have to use Task Manager to close out of Storyline and recover my project. 

Vincent Scoma

Hi Lily,

I am sorry that Storyline is crashing when you try to insert a .emf file. Let's see if we can narrow down what the issue might be! Have you been able to try some of the troubleshooting steps Leslie provided above? 

If not, that is a good place to start to determine what is causing this snag. If you have tried those steps and you are still experiencing this roadblock, please let us know