Can you give us a little more information about what happens, please? Is this happening when you launch the program, save a file, publish, preview, etc.?
Do you receive any error messages, or does the program just close?
I am working on a slide trying to match the audio with the images/artwork. Playing the audio and adding cues, moving things along the time line. Crash. 5 times now. I just restarted my computer. Maybe that will help.
Sorry to hear the restart didn't fix the problem. Just to confirm, you installed Update 2, correct? You can try the steps in this article and see if it resolves the issue. If it doesn't, we may need to take a closer look.
4 Replies
Hi Kristen,
Can you give us a little more information about what happens, please? Is this happening when you launch the program, save a file, publish, preview, etc.?
Do you receive any error messages, or does the program just close?
Thanks!
I am working on a slide trying to match the audio with the images/artwork. Playing the audio and adding cues, moving things along the time line. Crash. 5 times now. I just restarted my computer. Maybe that will help.
There is a message that comes up warning me that there is a problem and storyline must close...
Hi Kristen,
Sorry to hear the restart didn't fix the problem. Just to confirm, you installed Update 2, correct? You can try the steps in this article and see if it resolves the issue. If it doesn't, we may need to take a closer look.
Thanks again, Kristen!
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