Storyline Crashing

I have been experiencing storyline crashes for several weeks now. Storyline (the latest build) will crash when, after leaving my desk or working with another program for 1/2 hour, I will click on the Storyline screen and receive a Windows error message saying that the program must close.  It does not close under any other circumstance. I am working in Windows 7 and will often have 5 to 8 programs open at a time; Word, Photoshop, Outlook, AutoDesk Architecture, Acrobat, Skype, PowerPoint, etc. Nothing else crashes; just Storyline.

Suggestions?

3 Replies
Christine Hendrickson

Hi there Don,

Sorry to hear about the trouble with this - hopefully we can find out what's causing this and get the crashing to stop.

First, please make sure that you have Storyline installed locally and that you're working with local project files:

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

If you're already working locally with your Storyline project files, it may help to run a quick repair:

Articulate Support - How to Repair Articulate Storyline

If running the repair does not solve the problem, please try following the troubleshooting steps outlined in the following article:

Unexpected or Erratic Behavior in Articulate Storyline

Let me know if you see any improvement.

Thanks!