Hey all, have another query regarding Storyline just curious if any of you have had any similar issues of items on the stage failing to display? Have done the usual of checking they're not set to initially hidden and that no triggers are telling the items not to display but nothing obvious has surfaced so far. Any suggestions?
Without seeing the items you're referring to and the set up, it's hard to say but I'll start with the general recommendations:
First, ensure you're working with local project files:
Work on your local drive (your C: drive).Working on a network drive or a USB drive can cause erratic behavior, includingfile corruption, loss of audio, and other unexpected behavior.
You should also make sure the directory pathto your project files and your published output is less than 260 characters(for example C:\Articulate).
Avoid using special characters, accents orsymbols in your file names.
Check that they haven't been hidden in the timeline using the "eye" feature - all eyes should be open.
Check your DPI setting which could cause objects to be misplaced or displayed incorrectly.
Thanks Ashley I realize now my initial post wasn't quite clear. This problem arises on a published course and appears sporadic on users computers i.e. one try they won't have an item the next go it'll display fine.
However shall check the 260 & special characters points.
If it's happening sporadically, I'd also have the users check that they're up to date with the system requirements here. If you're able to determine that it's happening in a particular browser or under certain conditions we're happy to also take a look. You can share your .story file here with us or if you'd prefer to share privately you can also send to us here.
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Hi Steve,
Without seeing the items you're referring to and the set up, it's hard to say but I'll start with the general recommendations:
First, ensure you're working with local project files:
If you'd like to share your .story file here we're happy to take a look and if you'd prefer you can send privately here.
Thanks Ashley I realize now my initial post wasn't quite clear. This problem arises on a published course and appears sporadic on users computers i.e. one try they won't have an item the next go it'll display fine.
However shall check the 260 & special characters points.
Hi Stephen,
If it's happening sporadically, I'd also have the users check that they're up to date with the system requirements here. If you're able to determine that it's happening in a particular browser or under certain conditions we're happy to also take a look. You can share your .story file here with us or if you'd prefer to share privately you can also send to us here.
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