Storyline file cannot opened in version 3.41-3.47

Hi,
I have some problems when I try to open the stroryline file.

The error message was displayed

"This project is invalid or corrupt and cannot be opened.
It may have been created in an earlier version of storyline."

How I could know that which version of storyline that can be opened my file.

 

Thanks in advance.

 

2 Replies
Katie Riggio

Good morning, NA!

I'm sorry to hear about that error and that the temp file scan steps didn't help. I understand how disappointing this is.

With your permission, we can review the affected .story file to try to restore a working version of the course. Simply use this case link to share it privately with our Engineers!

🗒 Note - Though it's tough to find the source of corruption, these pro-tips can help protect your files from the risk:

• Save to a local c: drive and close Storyline daily.

• Storyline 360 can help you recover a project that corrupted after an unexpected event, such as a computer crash. Check it out: Recover a Corrupt Project.