Storyline File Corrupt and Will Not Open

Jan 22, 2016


I was working in Articulate Storyline 2 when I saved my .Story file, then published it. After publishing it, I went to re-save it, and the file would no longer save. I attempted to click "Save As" and save it under a new name, but that also would not work. 

I exited the program, knowing that I had saved my latest changes before publishing it and assuming it would be fine, but when I attempted to open the file again, I get the attached error message and my file won't open.

Do you have any suggestions for how to resolve this?

13 Replies
Christie Pollick

Hi, Sara -- So sorry for your difficulties! Please review this information, and you may find improvement if you run through the repair steps listed in #2. Also, this thread in a similar topic could be useful, as there may still be a working version of your project in your temp files, and the steps you will need to follow are listed by my colleague, Ashley. 

Please let us know if that helps or if you still need additional assistance! :)

Leslie McKerchie

Hi Tara - I responded to a similar post here.

Interesting about the version notification that you're mentioning here. What version of Storyline are you utilizing? Have you downloaded a trial perhaps recently, as those are not reverse compatible. 

I do not have any magic powers, but if you would like to share the .story file for me to try to open, you are welcome to do so.

Michael Kerwin

I also have the "This project is invalid or corrupt and cannot be opened. It may have been created in an earlier version of Storyline." message. I tried opening two other files on my hard drive with the same message. They all worked about three weeks ago. Just tried uninstalling and reinstalling Storyline 2 no joy. Tried installing the SL3 demo, same message.

Leslie McKerchie

Hi Patricia,

Thanks for reaching out and sharing that you are experiencing a similar issue. 

Are you working on your local drive with your software, project files, and assets? File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting). Consider using the preventative measures described in this article to protect your project files.

There may still be a working version of your project in your temp files. Here's how to check:

  1. Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
  2. Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
  3. Change the file extension of the copy on your desktop from *.tmp to *.story.
  4. Double-click the file to open it in Storyline.
Jo Cousins

Hi I am having the same issue and have just lost two days of work. Storyline offered me a list of autosaves and I chose the latest one but it actually only has the original file I started with - two days ago. I've followed the steps above and found 18 temporary files. I renamed the latest one .story but when I doubleclick it storyline still won't open it - my system is still treating it as a .tmp file even though I've force changed the file extension. Please help?!

Jose Tansengco

Hi Jo,

Sorry to hear about your project file. If the file that you recovered from the temporary folder didn't work, I'd recommend reaching out to our support team by opening a case here so we can see if there are still come content that can be recovered from your corrupted project files. Please note that with corrupted project files, there is no guarantee that any content will be recovered, but we will definitely do our best to recover anything. 

For your reference, here's a helpful article on how you can reduce the risk of encountering corrupted data in your project file.