Storyline Hyperlinks do not work in HTML5 output

Oct 04, 2012


I'm in the 11th. hour of my project to publish to HTML5, and have found NO hyperlinks work in ANY browser.

We are set to deliver this out output tommorow morning and have tested HTML, exe, and HTML5 output and everything works except the hyperlinks in teh HTML5 output.

The hyperlinks in some cases link to local PDF files (in teh story_content\external_files folder, while other hyperlinks go to inernet sites.

Can anyone provide feedback as to why HTML5 hyperlinks do not work in the latest IE, FF, Chrome, and Safari?


21 Replies
Justin Grenier

I think your problem is slightly different, Justyna.

It sounds like you are running into this recently-introduced Chrome bug (more information here).  You should be able to work around the problem by previewing locally in a different web browser, or better yet, by uploading your content to a web server for testing.  If you absolutely must preview locally in Google Chrome, you will need to install an earlier version of Flash Player for Google Chrome.

Please let us know what you find.  Thanks!

Justin Grenier

Good Morning Hanna, and welcome to Heroes!

If you view published Storyline content on your local hard drive or send it to someone else to view on their local hard drive, you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features of your content to fail.

To properly test your published content and share it with others, upload it to the environment for which it was published as described in this article.

Please let us know if you need anything else, and have a great day!

Hanna Blagin

Hi Justin,

I didn't get notification that my inquiry was answered...

I uploaded the published WEB product to the company server and shared the link with others - the hyperlinks work! (good thing)

but, when i want to test the published product hyperlinks LOCALLY - the same WEB published product hyperlinks aren't working.

My assumption that i need to publish in CD mode the product to test the hyperlinks locally (on my laptop)?

it is more convenient to me test the products locally and then ask the IT to upload..

Dennis Hall

Hi Hanna:

Hyperlinks will not work due to built in security in web browsers when you run a web site or web page from a local drive. This is a standard for web browsers.

You can publish your story to CD from within Storyline and run the IE dependant exe file or you can purchase a "web server on a stick" type product. I use one that works on all platforms (Windows, Mac, Linux, Android) flawlessly and never installs anything on the client computer. The product I use is not cheap, however, it is free to redistribute (unlimited), so the more you use it, the cost is distributed making it very cheap per user. By using this product, ALL my issues with hyperlinks, WebObjects, and even launching other locally installed websites outside of the Storyline structure are gone.

If you are interested in this idea search the internet for USB Web Server if you want to know the product I use PM me and I will provide you a link to the trial version. There are many products out there at varying prices that will meet your needs.

I hope this helps.

Best Regards,

Dennis Hall

Ashley Terwilliger-Pollard

Hi Hanna,

As Dennis mentioned, when publishing locally hyperlinks may not work due to the built in security settings. Here is a short article about things to consider when publishing your Storyline content. 

In regards to not receiving a notification of the reply from Justin, please check your junk/spam folder for emails from You can also choose to "subscribe to replies" of a post by clicking the link at the very top of the thread on the right hand side.

Let us know if you need any other help!

Crystal Horn

Hi Geneviève.  Don't lose hope!  ☺️

Because this discussion is a little older, I want to make sure I understand your problem.  Are any hyperlinks working for you in your course when it's hosted in an LMS?  Do the hyperlinks point to other websites, or do they point to other documents stored on a server?

International Labour Organization


I am facing the same issue with several projects. I made sure that it is not a layer problem. I am testing the LMS output on the LMS platform and the links don't work.

All the hyperlinks in other storyline outputs don't work as well.

The hyperlinks are in markers (c.f. screenshot). When hovering on them, they're highlighted but when clicked nothing happens.

Thanks ahead for your help.


Nathan Leavitt

Hi Articulate, I have a situation where Storyline 360 (v3.31) URL links do not work on an iPhone 7 (iOS 12.4.1) when they are placed on a slide. However, the identical links work fine in the same project when I place them in the Resources menu.

Here's my question: in the "guts" of the Storyline code, is there a difference between the URL functionality of links that are launched from a page vs links that are launched from the Resources menu?

Vincent Scoma

Hi Nathan,

Happy to help here! 

When adding hyperlinks to a slide in Storyline 360, the behavior is the same as the Resources menu. The main difference between the two is that when linking to a URL on a slide, the appropriate trigger will need to be added: 

If you need our help to take a look at your file, we're always more than happy to help! You can share files in this thread here, or you’re always welcome to share it privately here. We'll let you know our findings and will delete it after having a closer look! 

This discussion is closed. You can start a new discussion or contact Articulate Support.