Hi, Lisa -- Thanks so much for reaching out and let's see what we can do to assist! First, please see this sheet on the Minimum System Requirements necessary to run SL2.
Next, you will want to attempt to uninstall and install SL2 once more.
And, if issues persist, I'd recommend that you reach out to our Support Engineers via this form, as they will be able to provide additional technical insights. Please feel free to share your case number and I will be happy to follow along!
Hi, Lisa -- Thanks so much for stopping in to share an update and I see that you are working with our engineer, Ryan. Please feel free to let us know if the suggestion he has offered does the trick, and if you need more help, please reply to your case and we'll see what other options may be available!
8 Replies
Does the process show in your Task Manager at all? What Operating System are you using?
Depending on your technical competence, this might help you: https://www.youtube.com/watch?v=V3gbpCFCs04
Hi Ryan,
I am on windows 10.
I did however give the suggested youtube instructions a try.... no success :(
Strange - do you see any process relating to the Storyline.exe in Task Manager after running it?
Checked it... not there.
hmmmm, I'm stumped.
Hi, Lisa -- Thanks so much for reaching out and let's see what we can do to assist! First, please see this sheet on the Minimum System Requirements necessary to run SL2.
Next, you will want to attempt to uninstall and install SL2 once more.
And, if issues persist, I'd recommend that you reach out to our Support Engineers via this form, as they will be able to provide additional technical insights. Please feel free to share your case number and I will be happy to follow along!
Hi Christie,
I have case number Case #00775895.
It seems I might have a .net error. It was recommended to download a fix from https://www.microsoft.com/en-us/download/details.aspx?id=30135 which I did, however the installation still isn't happening.
The next advice I was given was to back up everything and uninstall/reinstall windows again.
Hi, Lisa -- Thanks so much for stopping in to share an update and I see that you are working with our engineer, Ryan. Please feel free to let us know if the suggestion he has offered does the trick, and if you need more help, please reply to your case and we'll see what other options may be available!
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