8 Replies
Christie Pollick

Hi, Lisa -- Thanks so much for reaching out and let's see what we can do to assist! First, please see this sheet on the Minimum System Requirements necessary to run SL2. 

Next, you will want to attempt to uninstall and install SL2 once more. 

And, if issues persist, I'd recommend that you reach out to our Support Engineers via this form, as they will be able to provide additional technical insights. Please feel free to share your case number and I will be happy to follow along!

Lisa Collins

Hi Christie,

I have case number Case #00775895.

It seems I might have a .net error. It was recommended to download a fix from https://www.microsoft.com/en-us/download/details.aspx?id=30135 which I did, however the installation still isn't happening.

The next advice I was given was to back up everything and uninstall/reinstall windows again.