Storyline is not responding

Nov 17, 2015

Since yesterday storyline is not responding if i try to work in a slide. I work local and use windows 10. Tried all the tips on this platform as reinstall storyline, import the sheets in a new project, repair storyline... But it's still not working. As soon as i create a slide with some shapes and text fields it looks like storyline has an issue with respondings. The program get's really slow and i have to wait several minutes to load the sheet or to save it. Other programs are working fine. No idea what to do anymore. Does anyone have a solution?

image.jpeg

5 Replies

Ashley Terwilliger-Pollard
Staff

over 8 years ago11/17/15 at 5:34 pm (UTC)

Hi Rene,

Did you try the repair here? It's a bit more involved than the standard repair. If you did and you're still having difficulty, please reach out to our Support engineers here so that we can take a deeper look into what may be happening on your system.

Christie Pollick

over 8 years ago11/17/15 at 5:34 pm (UTC)

Hi, Rene -- So sorry to hear of the difficulty you are experiencing, and thank you for outlining the troubleshooting steps you have already attempted to address the issue. It sounds like you could be dealing with a file that is corrupt beyond recovery. However, there may still be a working version of your project in your temp files. Here's how to check:

1) Open this folder in Windows Explorer:

%appdata%\Articulate\Storyline

2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.

3) Change the file extension of the copy on your desktop from *.tmp to *.story.

4) Double-click the file to open it in Storyline.

Please let us know if that helps, and if not, it may be best for you to reach out to our Support Engineers directly for additional assistance.

over 8 years ago11/18/15 at 8:10 am (UTC)

Thanks, Ashley. I did but this didn't help. So I send a message to the support engineers.

over 8 years ago11/18/15 at 8:11 am (UTC)

Thanks, Christie. I can't find any content with the name of my project. So I send a message to the support engineers.

Ashley Terwilliger-Pollard
Staff

over 8 years ago11/18/15 at 12:49 pm (UTC)

Thanks Rene and if you'd like to let us know the case number we can keep an eye on your support case as well to share any updates here.

Storyline is not responding

5 Replies

This discussion is closed. You can start a new discussion or contact Articulate Support.