Is anyone else experiencing an issue with their layers not working? On 2 courses I published new versions of them yesterday. I did not make any updates to the layers, just the title of the course, and now my layers aren't responding to the trigger. I checked a later version and they work fine. PLEASE HELP! I attached the file. It is the slide called "26-30 Lids" and the slide called "Tarps Video".
I'm not sure WHY this is happening, and maybe someone from Articulate could help, but I was able to get the slides to work by selecting most of the base layer content as 'visible' instead of hiding it. I created a white box on each layer, in the back, to cover up the other content. For some reason, this fixed the issue.
Again, for the WHY, I would submit a support ticket to Articulate. Seems like a bug :)
8 Replies
There is no file attached.
I tried to attache the zipped file. I'm trying again...see if this works.
You uploaded the published content. For someone to look at the triggers you would need to share the .story file, or at least the two slides.
Hello!
If you could provide the .story file, we can take a look at what may be going on :)
Let's see if this works...
Thank you!
I'm not sure WHY this is happening, and maybe someone from Articulate could help, but I was able to get the slides to work by selecting most of the base layer content as 'visible' instead of hiding it. I created a white box on each layer, in the back, to cover up the other content. For some reason, this fixed the issue.
Again, for the WHY, I would submit a support ticket to Articulate. Seems like a bug :)
Wow! Thank you so much for looking into this for me and getting back to me. I will be sure to open a ticket. THANK YOU!!!!
Thanks for reaching out to the support team. I see where your ticket was submitted successfully and you should be hearing from someone soon.
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