Storyline Issues with Windows 8.1

Hi Stewart,

Welcome to the community.

Your message is different than the one posted one this support page, but I figured I'd throw it out here in case the info there is helpful.

Hi Stewart and welcome to Heroes! 

You did it perfectly! 

Becky's pointed you in the same direction I would have mentioned, so I'd check into that first and then want to know if when you did the reinstall if you uninstalled it first. If not, try to follow the steps here to remove it completely and the reinstall it. 

Hello,

Whilst I appreciate that Stewart experienced this problem quite some time ago, I recently moved from Windows 7 to Windows 8.1 and experienced the exact same problem. Luckily my super friendly IT guy was able to provide me with a solution. Do this:

1. When installing Storyline 2, right click on the storyline-2.exe file.

2. Select the 'Run as administrator' menu option.

Don't do this: double click on the storyline-2.exe file. I'm guessing Storyline sees you as a regular end user and refuses to install the software.

I hope this is helpful. :)

Kind regards,

Janita

Thanks Janita for sharing here and I'm glad you've got a helpful and friendly IT guy nearby. Also as an FYI and others who come across this thread, there is some documentation here regarding Storyline being deactivated as a part of upgrading Windows.