Anybody seen this with Windows 8.1?

Oct 25, 2013

I have just repaired Storyline as advised, after upgrading to Windows 8.1.

I can now run the software but a recent project shows shapes only partly filled. Re-formatting them changes the colour but not the fill appearance. Preview is OK and presumably publish will be OK (?) But it's very frustrating to edit.

Here's a screenshot from a new project with a shape created. Has anybody else seen this? I used the repair functionality to get SL working, would an uninstall/re-download/install sort this out?

7 Replies

Joe Dey

over 10 years ago10/25/13 at 9:14 am (UTC)

John

There have been a few posts about the functionality of Storyline after a Win8.1 upgrade. The good news is that by downloading the trial version and re-installing it, re-entering your a serial number and re-activating restores full functionality.

Joe

john faulkes
Author

over 10 years ago10/25/13 at 9:53 am (UTC)

Hi Joe, thanks for your reply. I have to say 'no it doesn't'.

I uninstalled, downloaded trial version, activated and opened a project - still the same.

I'm going to do a screen recording of what's going on and try to get some more attention as this has made many carefully done projects virtually uneditable.

JaF

Ashley Terwilliger-Pollard
Staff

over 10 years ago10/25/13 at 10:51 am (UTC)

Hi John,

As Joe shared, there was a known issue with the Windows 8.1 update and Storyline. The other thing I would check is your DPI setting and ensure it's at 96 incase it was modified as a part of the Windows 8.1 update, as having a different DPI can cause items to look cut off. If you still need further assistance on this, please feel free to share your .story file with us here.