Storyline mobile player problems
Jul 17, 2015
Hello,
To evaluate and learn Articulate Storyline, I have made a simple quiz. It all works fine when I run it on any PC, but when I test it with the mobile player on my Samsung Andriod phone and Samsung tablet, there are important parts missing. For instance, I have a drag and drop question where one dragable item is totally missing, so it is impossible to complete that question. I am also missing images that makes the questions look strange.
Have anyone else experienced problems like this with the mobile player? Is there a way to fix it?
You can have a look at my Quiz at http://www.armourhead.se/Rugbyquiz/story.html
Any help would be deeply appreciated.
13 Replies
Hi Peter! Would you be able to share your .story file for us to take a look?
Absolutely. Here it is.
Thanks for sharing your file Peter and sorry for the delay. I was able to see the issues were reporting in the published file you initially shared, but I took your .story file and published myself and do not see the same behavior.
http://s3.amazonaws.com/tempshare-stage.storyline.articulate.com/stp19qr7lht216fg9h8vs914ub9if4/story.html
Please be sure that you are utilizing the latest update to the software and re-publish your project.
Hi Leslie,
I have now upgraded to the latest version (Update 5: 1505.515) but the problem is still there. From what I can see, Our startpages for the story.html looks different. When I click on your link I get the quiz with a big 'play' icon in the middle. But when I try my link, I get the quiz and a button saying 'launch'.... When I click on it my phone downloads the articulate mobile player, and the quiz opens in the player....
I re-published to be sure, but I'm still seeing the same behavior.
http://s3.amazonaws.com/tempshare-stage.storyline.articulate.com/stp19r0bi94e1vhmi9b1fmn97g1uge4/story.html
The Articulate Mobile Player is an app for the iPad, not the iPhone. Have you tested on a device outside of your iPhone?
Yes. I have tested on my Samsung Galaxy SIII and my Samsung tablet. Same behaviour on both.... This is really strange...
Let's get a fresh set of eyes Peter. I've opened a support case on your behalf and you should be hearing from someone soon.
Thanks Leslie, I appreciate you taking an interest in this.
I had another look atthe url's you sent. When I try the first url, everything seems to work fine, and my tablet does not start the mobile app. In the second url, the mobile app starts and I see the same issues that I have. So I am thinking that you did something different when publishing the two url's.....?
Hi Peter! Are you working with support now? I wasn't able to see the issues you were reporting, so I'm not sure. I do not want to cause double work or confusion if you are working with the support team now.
Hey Peter! I see your case 00612935 and it looks like Abel is assisting you. Looks like the e-mail reached you when you were out of the office as we got an auto-reply. I am re-sending the e-mail to you in case you did not receive it.
Sorry, I am on vacation and cannot access my work mail at the moment. Can you ask Abel to send mails to my private address? Peter.hermansson@armourhead.se
Thanks
I've grabbed that e-mail and will send it on to that address. You are welcome to pop in and edit that post if you wish to delete your email from the forums.
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