storyline mp4 video becomes double players in html5 output

Anyone have an idea for this please?

Hi Nech! Would you be able to share a .story file for us to take a look?

Here it is please. See the publish Web> html5 format please.

Thank you for the help.

Hi Nech! 

Thanks for sharing. I published your course, and have no issue viewing the content if I share the story.html file as our publishing articles share. You can see how Storyline determines what version of your course to display in this article.

Here is a link to my published output: http://s3.amazonaws.com/tempshare-stage.storyline.articulate.com/stp19na13no11c6t1a5e11eqjgkabb4/story.html

Please be sure that you are utilizing a supported viewing environment as shown here.

Thank you very much Leslie for your effort and your support.

But like I said in my post, the story.html file is good, the video is in good size. But in story_html5.html, the video is doubled. On my computer it is doubled, a smaller video player on the top the large rectangle. Will you please check it if you have time? I don't know if you will get the same screen as mine or not...

Thanks a lot a lot!

Thanks for the details Nech! So you need to share the html5 file directly with your learners? I will follow up to see if we have any known issues or if I am able to re-create this issue. Thanks again.

Are you able to re-create this issue in a new file? I tested this and I am unable to do so.

Thank you very much Dear Leslie, for your help and taking time for re-creating a file to test.

I tested your story file in html5 output. It works fine! It doesn't show double players.

I copied your video in my story project file, when viewing the html5 output, it turns into double players! A big one fixed in the background and a smaller one playing on the top. Why?!! I'm really frustrated. Don't know what's wrong with my story file. I checked all the other setttings, all are same as yours, but why when published, it is different?

I'm not sure we can have a solution for this issue....

But thank you thank you again!

Hi Nech! Did you try in a new file? Not the one you are currently working in?

Thank you very much for your help Leslie. Really very kind. And sorry for my late reply.

I tried a completely new file for HTML5 output. It works with Internet Explorer! But still not with Firefox, neither Chrome nor Safari on iPad - it shows a smaller player on the top of big video image. I think it may be related to different browser rendering. Anyway, user can still view the video playing in the smaller player.

I think I'll leave the problem. All of users know the html5 versions are not good as the flash versions. The html5 version is just a supplementary, but not a substitution.

Anyway, many many thanks for being there to help me through.

Very strange. It's very hard to assist when I am unable to replicate the issue. Did you try a different video? 

I appreciate your update Nech! I understand if you are finished testing :)