Hi Erwin, I confirm Deepak suggestion, I had the same problem, just try to set story file name's much shorter than possibile, and the shortest path as possibile.
Try pressing ALT+Tab and see if there is an icon of MS Word. If it is Alt+Tab to the icon. Sometimes when Storyline is publishing to MS Word the MS Word app does not come forward and it appears that it is not publishing.
Hi all- This has recently become an issue for me as well. Everything worked fine before I updated to Storyline 3, but now whenever I try to export a Word doc, it goes through the motions but it always ends up being a blank Word doc file. I tried with all my Storyline files and even created test files and everything still exports as a blank Word doc. File names are short, I tried various (short) file paths (Desktop), but no luck. Please help!
Hey Julius. Thanks for working so hard to find a way around this issue. First, can you have a look at the version of Word you're using? You can use Microsoft Word 2010 or later (32-bit or 64-bit) with Storyline 3.
Word version 16.13.1. Also restored the File Block Settings. Just wanted to reiterate that this worked for me previously, and it may have been after aStoryline 3 update that this problem started happening. It just exports a Word doc as if everything is fine, but the Word file is blank (0 kb).
Thanks, Julius. I gave your information to our support team so they can dig in. You should get a general email from support, and once your case is assigned, an engineer will email you directly.
If you'd like to attach a .story file, and perhaps a screenshot of your Word publishing settings, there's an upload link in the general email. I'll keep up with the case, too, and post any updates here. Thanks!
7 Replies
Hi Erwin,
Is the published folder/package path too long? Try to publish this to your local C drive, or desktop.
Hi Erwin, I confirm Deepak suggestion, I had the same problem, just try to set story file name's much shorter than possibile, and the shortest path as possibile.
Try pressing ALT+Tab and see if there is an icon of MS Word. If it is Alt+Tab to the icon. Sometimes when Storyline is publishing to MS Word the MS Word app does not come forward and it appears that it is not publishing.
Hi all- This has recently become an issue for me as well. Everything worked fine before I updated to Storyline 3, but now whenever I try to export a Word doc, it goes through the motions but it always ends up being a blank Word doc file. I tried with all my Storyline files and even created test files and everything still exports as a blank Word doc. File names are short, I tried various (short) file paths (Desktop), but no luck. Please help!
Hey Julius. Thanks for working so hard to find a way around this issue. First, can you have a look at the version of Word you're using? You can use Microsoft Word 2010 or later (32-bit or 64-bit) with Storyline 3.
Next, can you check if you have any custom File Block settings enabled in Word?
If everything checks out with those two angles, let's get you in touch with our support team for a deeper look at what's happening.
Word version 16.13.1. Also restored the File Block Settings. Just wanted to reiterate that this worked for me previously, and it may have been after aStoryline 3 update that this problem started happening. It just exports a Word doc as if everything is fine, but the Word file is blank (0 kb).
Thanks, Julius. I gave your information to our support team so they can dig in. You should get a general email from support, and once your case is assigned, an engineer will email you directly.
If you'd like to attach a .story file, and perhaps a screenshot of your Word publishing settings, there's an upload link in the general email. I'll keep up with the case, too, and post any updates here. Thanks!
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