Storyline try mode not working in publish
Apr 30, 2024
Hello Storyline users!
I created a course in Rise 360 and inserted Storyline 360 interaction blocks. Two are a combination of video plus a few click interactions created in "try" mode, and one is just a video created in "view" mode.
This is my first time using Storyline and my first time inserting a Storyline block in Rise. The problem I’m having is they won’t play when published for “web”. They work correctly in preview and share, but not publish. I’ve been searching for a solution but can’t find what the problem is and how to fix it.
The discussions I've encountered indicate this has been an issue, but seemingly resolved on the Articulate end. But I'm still having an issue and possible solutions either didn't fix my issue or were too complicated to justify trying or were beyond my skill.
I'm looking for additional insight as to what could be causing this to happen. I believe it's a Storyline issue instead of Rise because I tried publishing just the Storyline project and had the same outcome.
Thank you!
5 Replies
When you say it doesn't "play", is it just a blank slide?
It's not blank, it's got my opening image (which I used plain black so you can't see the content). It looks like it tries to load the video/interaction (you see the wheel on the screen spin), but never does.
Are you running the latest update?
Is the Storyfile proprietary or can you share it?
I do have the latest update.
I was re-creating a sample for you and was able to get my sample to work. I had to do some digging to figure out why one was working and the other wasn't, and what I did differently.
The biggest difference I noted was the one that worked required a click from the user as the first action, and the one that didn't work required no user action because it displayed scrolling down a page. For some reason it didn't want to play the media without requiring the user to do something, which scrolling won't allow.
So, I fixed it by requiring a click interaction from the user first. This created other challenges for timing in the simulation, of which I tried to use a trigger to pause a screen recording action until the user clicks a hotspot (which happens later in the interaction). Storyline apparently didn't like that either, and resulted in the same problem in which it refused to at least play the initial steps of the screen capture.
I don't know why the functionality is limited like this, but at least I think I can get it working well enough to get my training published.
Thank you for reaching out to help!
Hi, Lori!
I'm glad to hear you were able to get your course working. If you would like our team to take a closer look at what you were experiencing, please feel free to share your sample or original course with our team. We'll delete it from our systems once troubleshooting is complete!