We downloaded Storyline Update 4 and republished for HTML5 and the player. The republished files are still having the same issues.
Basically when the SL file opens in Mobile Safari, it's still completely oversized and when you flip the iPad, the file gets even larger and you can no longer scroll. These are the same issues we were having with the previous version of SL.
Hi Sara! Just following up on your case and it seems that our support team was unable to replicate. Just let them know how your Storyline repair works for you.
4 Replies
Sara,
If you can get a Support call logged that will be the quickest way to get to the bottom of what is going on.
Thanks
http://www.articulate.com/support/contact/submit.php
Thanks Bruce. I will submit one. Was hoping someone else was having the same issue and there was a simple fix.
Thanks Sara! I see where you have submitted your case (00368359) and you should be hearing from someone soon. I will follow along as well.
Hi Sara! Just following up on your case and it seems that our support team was unable to replicate. Just let them know how your Storyline repair works for you.
This discussion is closed. You can start a new discussion or contact Articulate Support.