I am currently having an issue with Storyline exporting a particular project to Word. When I go through the standard process of exporting everything appears to work correctly. You see the pop up with the blue line moving but when it's complete if you check where you saved it no folder was made.
I then try to click view document and it pops up the standard there was an error screen.
I tried to email it to myself and it did send an email but it was an empty zip folder.
I have also tried it on an anouther computer and had the same results.
I am using office 2016 and it only happens with this project. I do not think it would be an office issue because its not producing the document to begin with.
I agree with your suspicion, Keith. It sounds like it's a file issue.
I've created a priority support case for you. You'll get a confirmation email with an upload link. Can you use that link to share the .story file privately with my team for testing? We'll delete it when we're done troubleshooting. Thanks!
3 Replies
Hi Keith! Thanks for reaching out here.
What version of Microsoft Office is installed on your computer? Also, does this problem happen with any Storyline project, or just one in particular?
I am using office 2016 and it only happens with this project. I do not think it would be an office issue because its not producing the document to begin with.
I agree with your suspicion, Keith. It sounds like it's a file issue.
I've created a priority support case for you. You'll get a confirmation email with an upload link. Can you use that link to share the .story file privately with my team for testing? We'll delete it when we're done troubleshooting. Thanks!
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