I'm having trouble publishng my existing projects now that I've installed Storyline Update 1.
The install seemed to go OK, but when I attempt to load the player or publish with my existing projects, it times out. If I create a new project and try to pubish it with an empty page, it seems to work. Do I need to run some type of version updater in order to work with my existing projects developed in the original Storyline version?
I'm sorry to hear you're having trouble after installing the update. Are the existing projects local files? Make sure that your project files are located on your local hard drive (typically your C: drive). Working on a network drive or a USB drive can cause erratic behavior.
If the files are local, you may want to try the steps outlined in this support article.
If you've taken all of the steps provided in the article and you're still unable to publish, please let us know.
Thanks for the prompt response! (This forum is such an awesome resource for newbies!)
Yes I am trying to open existing local files. I only develop on my C: drive. I currently only have two Storyline projects and neither will publish. (I'm a convert from Toolbook . . . )
Thanks for getting back go me so quickly! Thanks for confirming that the files are local. Were you able to look at the steps in the article I mentioned? If not, find your operating system in the article and follow the steps provided for troubleshooting this issue.
If you have already tried the troubleshooting steps, would you mind submitting a support case with our tech team? Even though you're not able to publish, you should be able to save the project and this will generate a .story file. If you can, please attach one of the files that will not publish to your case. Also, if you open a case please share the case number with me (you can do so by responding to this message, or by sending it to me in a private message), so I can monitor the progress of the case. This way I'll be able to share the resolution with any other Heroes that experience the same issue.
5 Replies
Hi Kimberly!
I'm sorry to hear you're having trouble after installing the update. Are the existing projects local files? Make sure that your project files are located on your local hard drive (typically your C: drive). Working on a network drive or a USB drive can cause erratic behavior.
If the files are local, you may want to try the steps outlined in this support article.
If you've taken all of the steps provided in the article and you're still unable to publish, please let us know.
Thanks!
Thanks for the prompt response! (This forum is such an awesome resource for newbies!)
Yes I am trying to open existing local files. I only develop on my C: drive. I currently only have two Storyline projects and neither will publish. (I'm a convert from Toolbook . . . )
Hi Kimberly!
Thanks for getting back go me so quickly! Thanks for confirming that the files are local. Were you able to look at the steps in the article I mentioned? If not, find your operating system in the article and follow the steps provided for troubleshooting this issue.
If you have already tried the troubleshooting steps, would you mind submitting a support case with our tech team? Even though you're not able to publish, you should be able to save the project and this will generate a .story file. If you can, please attach one of the files that will not publish to your case. Also, if you open a case please share the case number with me (you can do so by responding to this message, or by sending it to me in a private message), so I can monitor the progress of the case. This way I'll be able to share the resolution with any other Heroes that experience the same issue.
Thanks again, Kimberly!
Christine,
The support article did the trick. I'm back in business . . . thanks so much for your help.
That's great, Kimberly! I'm glad things are working for you now
Please let us know if you have any questions, we're always happy to help.
Have a great evening!
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