I haven't seen reported issues with publishing at the moment. However, I am happy to dive in to help! Is this happening to a specific file, or does this happen when you try to publish any file? Also, when publishing the course, which publishing options are you choosing?
If you need our help to take a look at your file, we're always more than happy to help! You can share files in this thread here, or you’re always welcome to share them privately here. We'll let you know our findings and will delete it after having a closer look!
Myself and others in our team are also having issues with publishing after the latest update.
We use 360 and all of our employees use IE11 and now when we publish we cannot use the pause, play, replay and drag the scroll bar.
This has been proved on multiple projects and on numerous machines. This issue has been posted a few days ago on another thread but nothing has been done.
It doesn't look like we heard back from Marc and we haven't had any documented outages with publishing to Review 360.
Can you both check that you're on Update 36 of Storyline 360? Do you see an error message when attempting to publish or the course freezes and never appears in Review 360?
It'll be best to work with our Support Team one-on-one so that you can share files with them and they can attempt publishing as well! Let us know if you reach out, so we can follow along and update this discussion.
4 Replies
Hi Marc,
I haven't seen reported issues with publishing at the moment. However, I am happy to dive in to help! Is this happening to a specific file, or does this happen when you try to publish any file? Also, when publishing the course, which publishing options are you choosing?
If you need our help to take a look at your file, we're always more than happy to help! You can share files in this thread here, or you’re always welcome to share them privately here. We'll let you know our findings and will delete it after having a closer look!
Hi Vincent
Myself and others in our team are also having issues with publishing after the latest update.
We use 360 and all of our employees use IE11 and now when we publish we cannot use the pause, play, replay and drag the scroll bar.
This has been proved on multiple projects and on numerous machines. This issue has been posted a few days ago on another thread but nothing has been done.
Regards
Adam
I am having the same issue when trying to publish to Review 360. This only started happening after the latest update. Is there any resolution yet?
Hi Guadalupe and Mac005,
It doesn't look like we heard back from Marc and we haven't had any documented outages with publishing to Review 360.
Can you both check that you're on Update 36 of Storyline 360? Do you see an error message when attempting to publish or the course freezes and never appears in Review 360?
It'll be best to work with our Support Team one-on-one so that you can share files with them and they can attempt publishing as well! Let us know if you reach out, so we can follow along and update this discussion.
This discussion is closed. You can start a new discussion or contact Articulate Support.