I tried many different fonts but still see garbled text. I used to use flash but since flash support would be stopped sooner so I wonder how could I fix this problem.
Have you already taken a look at the steps here to fix issues with odd font displays?
Let me know if that doesn't help, and we'll want to take a look at your course file/URL then! Are you able to share a copy of your file with us? If so, you can upload at this link using the Add Attachment button or you always have an option to share privately with our Support Engineers. Either way, we'll delete it when done testing.
Thanks for sharing that published output with me! I uploaded that copy to my Amazon S3 server, and you can view it here. It played back normally for me in Chrome, without any issues of garbled text. Can you take a look at that and let me know how it appears on your end. If you're still seeing the garbled text, it would help to know which browser you're using too.
I also saw in the output that you're publishing with the first update of Storyline 3! 🙃 We're now on Storyline 3, build 3.6.18134.0! I'd look at updating your Storyline version and republishing your courses to take advantage of all those fixes and a couple of features.
If you're using the Apache server, do you have anyone on the team who can help add those MIME Types? We only included IIS Manager as one example but it's not an area our team has expertise in.
You could have a check about garbled text inside. Actually I tested it in other server as well yesterday and it works well. I am now sure that there is something wrong with our server, but still have no solution to fix it.
4 Replies
Hi Jinny,
Quite the garbled text you've got!
Have you already taken a look at the steps here to fix issues with odd font displays?
Let me know if that doesn't help, and we'll want to take a look at your course file/URL then! Are you able to share a copy of your file with us? If so, you can upload at this link using the Add Attachment button or you always have an option to share privately with our Support Engineers. Either way, we'll delete it when done testing.
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Hi Jinny,
Thanks for sharing that published output with me! I uploaded that copy to my Amazon S3 server, and you can view it here. It played back normally for me in Chrome, without any issues of garbled text. Can you take a look at that and let me know how it appears on your end. If you're still seeing the garbled text, it would help to know which browser you're using too.
I also saw in the output that you're publishing with the first update of Storyline 3! 🙃 We're now on Storyline 3, build 3.6.18134.0! I'd look at updating your Storyline version and republishing your courses to take advantage of all those fixes and a couple of features.
If you're using the Apache server, do you have anyone on the team who can help add those MIME Types? We only included IIS Manager as one example but it's not an area our team has expertise in.
Let me know and I'm here for any next steps!
Thank you for your help! Here is the link I used for testing: http://skilsure.com/CMTO_draft/story_html5.html
You could have a check about garbled text inside. Actually I tested it in other server as well yesterday and it works well. I am now sure that there is something wrong with our server, but still have no solution to fix it.
Hi Jinny,
If learners see the wrong fonts, it means the server where your course is hosted doesn’t know how to display web fonts. The next step is for your server admin to add the MIME types.
From there, you should be good to go and seeing the text without it being garbled!
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