Studio 13 and Storyline 1 Not Working Again??? (Windows/Flash Update?)

Mar 11, 2015

Guys, sorry in advance for the frustration, but what the heck is going on with Articulate 13 and Storyline 1?  A couple of months ago,  I applied the updates to address the Windows/Flash update issue from December,  and everything seemed to work fine.

I was just doing some work, and my laptop unfortunately restarted and applied some Windows updates.  And guess what - neither product works again!  Same message as before, having to do with needing Flash 10 or whatever.  I've been a fan of Articulate since discovering Presenter 2009 in 2009...but I need a reliable product!  I needed to get some work done this morning for an online class and now I'm dead in the water, once again.

Any advice???Studio 13 and Storyline 1 Not Working Again??? (Windows/Flash Update?)

2 Replies
Ashley Terwilliger-Pollard

Hi Jeffrey,

I'm sorry to hear about this behavior and it's the first I've heard of the Flash error coming back. Is it possible that the windows updates reverted some of your other software updates? Can you try downloading and installing one of the updates again to see if that solves the behavior?

Here is the link for Storyline 1 and here is Studio '13. 

If that doesn't work, please reach out to our support team here. 

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