Submit button interaction
Sep 21, 2016
Hi
I have had an issue with storyline for a while with regard to the submit button to a try me. The issue being that when the user clicks submit, the interaction does not work. This happens both on the default submit button and any custom one that is created.
After articulate looked at the matter for me, I was advised that I should reinstall storyline, which I did.
However the issue is still happening both on my computers and that of my clients.
On further investigation, I have found out that the issue appears only when I have changed the settings within the menu tab to restrict / lock the menu option. If it remains as free, then the interaction works.
does anybody know if this is how storyline is meant to work.
Thanks in advance for all your help
7 Replies
Hi Andrew
In SL2 with a restricted or locked menu, the player Next button is only available once the timeline has ended...I haven't heard of the Submit button being affected.
Can you test one of your slides to see if the timeline is longer than the try me interaction and once the timeline finishes if you can click Submit?
Hi Wendy,
Thank you so much for responding.
The timeline is only 4 secs, and nothing happens when it ends.
The try me interaction does not work if I restrict / lock the menu option, however it works fine with the option set to free.
I did send a screen recording to articulate with this issue, and they recommended installing the software again, which I did.
My clients are now also seeing this issue, and have come to me for advice.
Thanks again.
Hi Andrew
do you want to upload your .story file - happy to take a look and see if anything stands out.
Hi Andrew,
I took a look at your case and see that our team wasn't able to replicate it using your file and shared a link to the course for you as well. Were you able to test the link from within SCORM Cloud that Miker or Christie shared?
Hi Ashley.
Thanks for taking the time to respond.
I provided a MP4 to Mike of the problem and he recommended a full re install.
My concern is that this issue is now on other colleagues PCs in totally separate locations.
As mentioned, I can resolve the issue by not locking / restricting the menu function. But my clients want this functionality.
Please feel free to call if further clarity is needed.
Many thanks
Sent from my iPhone
Hi Andrew,
I'm going to have Miker reach back out to you, since it seems that he didn't experience any difficulty nor did Christie in her previous tests. I'd like to have you detail exactly what you're doing to replicate the behavior so that we can look at testing that further.
Thank you so much......
Sent from my iPhone
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