Success Factors Scorm content not completing

Hi

I am hoping that someone will be able to help me. We have just launched Success Factors LMS and we have IContent where we are hosting all of our Scorm 1.2 content.  All of the completion criteria is set correctly on Success Factors LMS, but having completed the online course, it is not showing as complete.  Can anyone advise might be wrong.  When it was hosted on skillport it completed without any problems.

Thank you

 

Vanessa

46 Replies
Jerson  Campos

Hi Vanesssa,

Thats the system our company uses.  It might be a setting when you created the eLearning item. When you go to the eLearning item,(1) look for online content in one the panels, (2) click on the online content and (3) make sure that "record learning when content is passed" is checked.  

 

Robyn DeMong

I'm having a similar issue. Just launched a course and it's completing some people and not completing others. I thought it was an IE issue since it worked for me on IE9 but it's a random thing. Some people are using IE10 and it's completing but for a few it isn't. Any ideas? I am using Success Factors as well and the record learning when complete box is checked. 

 

Thanks!

 

lilian soon

Hi Vanessa,

Try adding a bit of javascript on the last page.

Just add a trigger on the last page > execute javascript > add the following in the script box

SetStatus("completed")

and decide when you want the status to be set as completed. 

I prefer it to be triggered when timeline starts on the page.

See if this helps. I've had to struggle with this for hours and hours and this is what we do now. Hope that helps.

 

:-)

david varga

Hi Vanessa,

I was wondering if you ever solved your Articulates not completing in SuccessFactors?  We are also using SCORM 1.2, and using iContent Server, and using Completed/Incomplete.  Yet some of our course are not completing at all, and some are intermittently completing. The ones that are not completing at all have the measurable as being they simply viewed each page. The ones that intermittently complete have the measurable as being passing the final quizmaker on the final page.  Yet - they all complete fine on SCORM CLOUD!   I'd much appreciate any guidance that you could provide...

Dave Varga

Sleepy Hollow, NY

Ashley Terwilliger

Hi Dave,

I'm not certain if Vanessa is still subscribed here, but you could try to reach out to her using the "contact me" feature on her profile. Have you reached out to your LMS team? If they're completed as expected in SCORM Cloud, the LMS team will be the best course of action. Additionally you may want to look at enabling LMS debug mode so that you could see what information is being sent to and from the LMS and Storyline. 

Jacinta Penn

For anyone doing quiz slides rather than slides viewed, I found a similar problem in a variety of LMS systems. I fixed this and have never had the problem again, by copying the submit results trigger into the correct and incorrect layers. At first I also put a trigger on the next key but I think that would only really be necessary for ipad (ipads work better with active triggers than passive triggers). Possibly if you have a course using slides viewed, you could either minus one off the number tracked which seems to work for some reason, or use the javascript suggested possibly triggered when clicking on a Submit Completion button. Good luck.

Mohammad  Hassam

Hello everyone,
We have been using Success Factor in our company and having the same issue. We tested our course on SCORMCloud and it works fine, shows all the status.

Completed
Score
Time  Spent

However, I cannot see any status when I launch the course in Success Factor. I think there is an issue with the LMS itself, not articulate or with the SCORM.

I suggest if you kindly report to Success Factor and see what they say about it

Note: Don't forget to attach the screenshot of scorm cloud dashboard with all the results.  We did that and still havn't heard  from them yet.  :(

Kristel Butterworth

We are having the same issues with Success Factors and SCORM content. In our instance it is adding the item to the Completed Learning but remaining in the to do list. This seems to be fixed and then re-occur on a weekly basis. I have several cases logged with Success Factors to no avail. Any advice would be great. We have both % scored modules and slides viewed.

david varga

Hi Kristel,

We used SCORM 1.2. By the way every course was progressive unlock, in that
they had finish the page before they could advance to the next page. They
could skip back, but not forward.

We got intermittent completes with the Completed/Incomplete for those
online courses with assessments at the end that were the 70%
completed/incomplete measurable. For those articulates that the measurable
was that they viewed every page of the course, we got ZERO completions in
the SF LMS.

The solution was that we instead used AICC, and all those courses that the
measurable was that they viewed every page, we added a one question
attestation that they completed the course, thus converting the courses to
an assessment at the end.

I think I shared that our articulate SCORM courses worked on SCORM CLOUD
LMS just fine, but not in SF. After months of conference calls with SF,
they were frankly... not helpful. We provided our own solution. Sigh...

Best,
Dave

david varga

Hi Mohammad,

Sorry for such a delay.

We used SCORM 1.2. By the way every course was progressive unlock, in that
they had finish the page before they could advance to the next page. They
could skip back, but not forward.

We got intermittent completes with the Completed/Incomplete for those
online courses with assessments at the end that were the 70%
completed/incomplete measurable. For those articulates that the measurable
was that they viewed every page of the course, we got ZERO completions in
the SF LMS.

The solution was that we instead used AICC, and all those courses that the
measurable was that they viewed every page, we added a one question
attestation that they completed the course, thus converting the courses to
an assessment at the end.

I think I shared that our articulate SCORM courses worked on SCORM CLOUD
LMS just fine, but not in SF. After months of conference calls with SF,
they were frankly... not helpful. We provided our own solution. Sigh...

Best,
Dave

lilian soon

Hi all, 10 months ago, I communicated with Vanessa about this, and it turns out she wasn't using Storyline so wasn't able to add the Javascript on the last page, but this works for us:

>>Try adding a bit of javascript on the last page.

Just add a trigger on the last page > execute javascript > add the following in the script box

SetStatus("completed")

and decide when you want the status to be set as completed. 

I prefer it to be triggered when timeline starts on the page.

The other issue we had was the way scores were sent to the system as 0/100 even though we had set Storyline to complete on number of slides viewed. I think it's something the LMS looks for and when there's nothing from Storyline, it puts in a 0/100 and then doesn't allow completion. To get around this, the javascript we put on our final page is

//get LMS API
var lmsAPI = parent;
//set score; the first number is the score
lmsAPI.SetScore(100, 100, 0);
//set status; possible values: "completed","incomplete", "failed", "passed"
SetStatus("completed")

In other words, if you only need people to 'pass' based on the fact they have got to the last page, just provide a nominal 100 for the score achieved and this will allow the LMS to see the object as passed and completed.

Hope that helps.

G Ubhare

Hi David and lilion

We are facing the exact similar problems with one of our client who is using Successfactor release 8/2014.

We are using Storyline 2 to create SCORM 1.2 packages. There are 4 modules A,B,C,D they are packaged exactly in the same way. This has been checked by different ppl by more than 10 times. However strangly only Module 4 works perfectly but Module A,B,C does not. 

I have checked with the client and they using all correct system specification as outlined in the content guide of SF. Also they are setting the content type correctly to SCORM  and also they have checked all the boxes i.e "Record learning event when content passed"

We have used course completion using slide views. There is an exit button to exit the course. This all works fine for module D but not for other modules.  

I think I have tested every possible option in but it still does not work. I have also tried the JS option to set the completion but that does not work either. All the options I tried works fine in SCORMCLOUD.

So my question to David is was publishing to AICC was the only option that really solved the issue? I have not tried that option yet.

Is it possible to get a sample copy of the version which is working for you in the SF?

Any help will be greatly appreciated.

Ganesh

david varga

Hi Ganesh,

Am on vacation using iPhone.

YesArticulate SCORM 1.2 was intermittent complete in SF if the measure able was passing the threshold point of the assessment at end. If the measure able for the above was viewing some or all the pages, we never got completion recorded.

We used completed/incomplete, no JavaScript.

When using AICC instead, with assessment as measure able, it being an assessment or attestation question (I certify that I completed this course) it worked in SF.

The articulates worked in SCORM cloud SCORM 1.2 as above.

Best Dave

Sent from my iPhone