I'm sorry you're having an issue with completing your course with your LMS! Have you tested your course in SCORM cloud? It's an online LMS environment that can be used to figure out whether the issue is with the LMS or the Story file. If you test your course on SCORM cloud and it works perfectly, then your issue is LMS based.
I have had the same problem. The Rise course tests just fine, but my client's SuccessFactors LMS doesn't like it. How does one cross-check which tracking settings work with which LMS?
Thanks for reaching out! I'm sorry to hear that you're experiencing this issue.
Please see this article about troubleshooting LMS Issues. If you find that the course works correctly in a different LMS, I recommend reaching out to SuccessFactors for further assistance.
Additionally, here are a couple of ELH threads that cover SuccessFactors:
3 Replies
Hi Johnathan,
I'm sorry you're having an issue with completing your course with your LMS! Have you tested your course in SCORM cloud? It's an online LMS environment that can be used to figure out whether the issue is with the LMS or the Story file. If you test your course on SCORM cloud and it works perfectly, then your issue is LMS based.
Thanks for reaching out!
I have had the same problem. The Rise course tests just fine, but my client's SuccessFactors LMS doesn't like it. How does one cross-check which tracking settings work with which LMS?
Hi Angela,
Thanks for reaching out! I'm sorry to hear that you're experiencing this issue.
Please see this article about troubleshooting LMS Issues. If you find that the course works correctly in a different LMS, I recommend reaching out to SuccessFactors for further assistance.
Additionally, here are a couple of ELH threads that cover SuccessFactors:
I hope this helps!