Sudden problem with browser spanning width of screen and leaving white side bars

Feb 08, 2017

I use IE11 and have just published a SL2 LMS file.  Suddenly, I am getting white side bars.  It's only on this one file, which of course, I have to send out for testing tonight. I've double-checked that my publishing/story size settings match those in another problem-free file, but nothing is helping.  Please help!Sidebar problem in IE11

7 Replies
Alyssa Gomez

Hey Paula! 

Do you have player elements that are not being displayed on particular slides? If so, the player spacing is still accommodating for them overall and you can see the sizing that the player will add to your course as described here. Go into Story View and double check each slide's properties. One of them may have something enabled like Menu or Notes that is displaying as that side space.  In other words, even if you don't have the side panel Menu or Notes selected in Player Properties, if it is enabled in one of the slides, Storyline will create space for it.

If you've checked all your slides and they're set up correctly and without the extra space, are you able to share the .story file here so that we can take a look? 

Paula DeYoung

You are amazing.  That was exactly it!  Is there a way I can revise the Player defaults so I don't have to do it on every slide?  Specifically, I'm not using the Resources tab and would like to be able to remove it completely.  Would I delete it from the Features panel in Player properties?  Thank you again!

Wendy Farmer

Hey Paula

check out this tutorial

If you set your player features eg. menu, resources have ticks in the player - they are considered the player defaults.

You'll see in Storyview in the Slide properties panel where this option is available and you can select all to have the player defaults.

If, however you have a special slide where you want the Notes tab to display but only for that slide - you would use the down arrow on that slide to select the 'custom for selected slides' option and then check the Notes box.

Hope that helps and good luck with your project!

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