3 Replies
Alyssa Gomez

Hi Douglas! Happy to help you sort this out. 

First, what version of Storyline are you using? I'd recommend testing the LMS output in another LMS environment to rule out whether the problem is related to your LMS. 

SCORM Cloud is a great option for this kind of testing--it's industry standard, and it's free! 

If you'd like some help with that, share your original file with me here, and I'll take care of the rest. 

Alyssa Gomez

Hi Doug,

In that case, could you share your project file with us privately by clicking here? I'd like our team to take a closer look at what could be causing the issue.

By the way, you can edit out your contact information from your post if you'd like!  Replying via email will include your signature.