I'm trying to use a text entry field on my Storyline project, but am having trouble with it. I changed the default text from 'type your text here' to a custom message. When I preview it, the custom message shows correctly. I published it as LMS SCROM 1.2 and when viewed in Google Chrome the custom message is gone and the default 'type your text here' displays instead. When I view the same project in Internet Explorer, the custom message shows correctly.
Any idea what is causing this and how to fix it so the custom message shows correctly in both IE and Chrome?
The attached file has the slide I'm having trouble with. I know the variables won't show, but the custom message for TextEntry1 and TextEntry2 show in IE, but not Chrome when published.
Thanks for sharing Sarah and allowing me to take a look. First thing it showed me was that you were utilizing Storyline 1, which is not what I did my original test with.
However, I'm still not seeing an issue when viewing the published output in Chrome:
Can you take a look at my published output and see if you experience an issue?
I'm testing utilizing SCORM Cloud, which is an industry standard, so curious if the issue may be with your LMS perhaps?
Your published output does show correctly for me. I publish using SCORM 1.2 because there isn't an option to output with SCORM Cloud. I've attached an image of the options I have. Is this a limitation of using Storyline 1 or is there another setting I need to choose in order to have SCORM Cloud available?
Your publish settings are fine, and I did not change any of those. Sorry for the confusion. I uploaded the content to SCORM Cloud (utilizing your same settings) for testing.
If my published content is working as expected for you, you may want to follow up with your LMS team to understand what may be happening.
Oh ok! I understand the confusion. The issue I see happens when I view the story.html file directly from the published folder. I will upload the content to the LMS we use to see if it shows correctly there.
7 Replies
Hello Sarah - I just did a brief test and I'm seeing the custom message across all browsers (IE, Chrome, Safari, and Firefox).
Would you be able to share your .story file for us to take a look?
Hi Leslie,
The attached file has the slide I'm having trouble with. I know the variables won't show, but the custom message for TextEntry1 and TextEntry2 show in IE, but not Chrome when published.
Thanks
Thanks for sharing Sarah and allowing me to take a look. First thing it showed me was that you were utilizing Storyline 1, which is not what I did my original test with.
However, I'm still not seeing an issue when viewing the published output in Chrome:
Can you take a look at my published output and see if you experience an issue?
I'm testing utilizing SCORM Cloud, which is an industry standard, so curious if the issue may be with your LMS perhaps?
Your published output does show correctly for me. I publish using SCORM 1.2 because there isn't an option to output with SCORM Cloud. I've attached an image of the options I have. Is this a limitation of using Storyline 1 or is there another setting I need to choose in order to have SCORM Cloud available?
Your publish settings are fine, and I did not change any of those. Sorry for the confusion. I uploaded the content to SCORM Cloud (utilizing your same settings) for testing.
If my published content is working as expected for you, you may want to follow up with your LMS team to understand what may be happening.
Oh ok! I understand the confusion. The issue I see happens when I view the story.html file directly from the published folder. I will upload the content to the LMS we use to see if it shows correctly there.
Thank you
Very good Sarah. We certainly recommend viewing the content in the environment it was published for. Just let us know if you need further assistance.
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