text entry field entered characters not displaying on iPad

Hi, David -- Thanks for reaching out and sorry to hear of your troubles! First, I'd like to share this System Requirements sheet to ensure that your learners are viewing content in a supported way. Also, we'd be happy to perform some testing if you'd like to share your file. If private review is preferred, here is the form you can use to submit. :)

Hi Christie-

 Just submitted a file.

Thanks!

Hi, David -- Got it! Your ticket #00808538 has been received in our system and I will take a look as soon as possible, and then reply via email from within your case with my findings. Your patience is appreciated! :)

Hello, all! Just stopping in to note here for anyone who is following along that I was also unable to reproduce the error where letters cannot be seen when added in the text entry field (file tested in via SCORM Cloud) on iPad Air 2 iOS v. 9.3.2.

I have escalated the case to our Support Engineers to see if another member of that team is able to replicate the behavior and I intend to share updates here as they are available. 

Hi Christie - have there been any updates to this?  I'm on Storyline2 v9 with an iPad iOS 9.3.2 and am having the same issue. 

Kim

Hi, Kim -- Thanks for reaching out, and I looked in on David's case, and it does not appear that there were any conclusive findings, so would it be possible for us to check out your file, as well? If you would prefer to share for private review, please use this form to send your file along and we'll check it out! 

Hi, Kim -- Just wanted to touch base and let you know that your case #00835865 has been received and that I'll check it out as soon as possible. Your patience is appreciated!