Text formatting does not save

I've been having issues with Storyline files when importing from Power Point.  I will work on a file, get all of the text arranged and formatted the way I want, save and when I come back to it none of the formatting has saved, the text boxes are all off of the slides and a huge amount of work is lost.  I've put a ticket in with support but thus far they have not found a resolution.  This happens sometimes after the first save, and sometimes after numerous times of opening the file, working on it, saving and then opening later.  It's happened through a number of updates of Storyline as well.  Any thoughts?  Or fixes?

Thanks!

1 Reply
Christie Pollick

Hi, Katie -- So sorry to hear your are having difficulties! Would it be possible for you to share your case number if you have it so that I can take a look at the ticket? In the meantime, I wanted to share this information on Unexpected or Erratic Behavior in Storyline 2, and perhaps it may be helpful to run through the repair steps mentioned if you have not already while working with support.