8 Replies
Ali Goulet

Hey Chris,

Sorry that's happening, I definitely wouldn't expect text to disappear like that! 

I did a quick test and wasn't able to reproduce what you're describing, so I'll need a little help. I have a couple questions to start:

  1. Are you using Articulate 360? If so, can you record a quick Peek video of this behavior so I can see first-hand? You can attach the mp4 right to a comment here or share the Review link for it.
  2. Does this behavior happen with any file in Storyline? Or is it happening only in one particular file?

Keep me posted and we'll go from there! 

Ali Goulet

Hey Chris!

I checked in on your case and I wanted to pop in with an update for anyone that may find it useful. 

It looks like my colleague Ryan saw the same issue in your file but couldn't reproduce it in a new one. He then imported your slides into a new file and it appears to have resolved the problem. Thanks for working with us on this!

I hope the new version he sent worked out for you. Please let us know if you run into any other hiccups!