I have a simple name entry variable in my project but whenever the text shows up in subsequent slides it is a different font and a much smaller size.
Is this a known bug in Articulate Storyline 2? I installed the update today but still no luck, if anyone could point me in the right direction to get help that would be fantastic!
Hi, Kevin -- Thanks for reaching out and sorry to hear of your troubles! May I ask if you might be able to share the file you have started so that we are able to take a closer look for you?
Thanks for the fast reply. I have attached the slides where this issue first crops up below.
When I preview the project the 'your name' text entry box text changes to a different font and does not align to the middle.
In the next slide when the mock email pops up the variable is ok in the first few instances but in the opening line of the main email it is at a much smaller size and different font.
Hi, Kevin -- Many thanks for the additional details and for sending your file along for review! We'll check it out as soon as possible and will be in touch shortly!
Hi, Kevin -- Thanks for your patience while I took a look at your file, and that behavior is peculiar, indeed! I feel this issue would benefit from some additional investigation by our support team, so I would like to create a case on your behalf and you will be receiving a confirmation email to that effect momentarily.
4 Replies
Hi, Kevin -- Thanks for reaching out and sorry to hear of your troubles! May I ask if you might be able to share the file you have started so that we are able to take a closer look for you?
Hi Christie
Thanks for the fast reply. I have attached the slides where this issue first crops up below.
When I preview the project the 'your name' text entry box text changes to a different font and does not align to the middle.
In the next slide when the mock email pops up the variable is ok in the first few instances but in the opening line of the main email it is at a much smaller size and different font.
Any help with this would be greatly appreciated!
Hi, Kevin -- Many thanks for the additional details and for sending your file along for review! We'll check it out as soon as possible and will be in touch shortly!
Hi, Kevin -- Thanks for your patience while I took a look at your file, and that behavior is peculiar, indeed! I feel this issue would benefit from some additional investigation by our support team, so I would like to create a case on your behalf and you will be receiving a confirmation email to that effect momentarily.
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