I am receiving this error when publishing to a word document. I have been able to publish to articulate review without issue. , my articulate storyline 360 updated on 9/6. I have uninstalled the program and reinstalled. I have restarted and shut my system completely down and I am working on a local drive. None of the tips that I have read in older discussions seem to be working. Any assistance is greatly appreciated.
Hi there, Russell and Tabatha. We identified an issue with our latest release of Storyline 360 where publishing to Word is failing with that error message.
This is a high priority issue for us, and our team is working on a fix. I'll make sure this discussion gets updated with any new information as soon as we can!
I just ran the update today and now I am having the same trouble. I have checked and there should be no restrictions on my network that should be causing this trouble. Saved the 360 course file to another location to test this out and have the same problem.
Hi Crystal. This seems to be an issue with Studio 360 as well. This includes Quizmaker and Engage INTR files. Unable to publish out Word documents. Is there an ETA on when the fix will roll out?
Thanks, Anurag. We do have this bug reported for both Storyline 360 and Studio 360. I know our team is heads-down working on a fix, and we'll post an update here as soon as it's ready!
The publish-to-Word feature in Storyline 360 and Studio 360 that temporarily stopped working has been fixed. Just install the latest software update. Here's how.
If Articulate 360 doesn't notify you right away about the new update, open your Articulate 360 desktop app, click the drop-down arrow next to your profile picture in the upper right corner, then choose "Check for Updates."
After several months of successful publishing to Word in Storyline 3, I had this same issue occur today. I test published 2 other courses to Word and they worked fine. What happened in my case on this particular course is I simply had too many characters in the title field of the player. Since Storyline creates a new folder for you, based on what you have in the title field, my exceptionally long title itself plus the new Storyline folder exceeded the Windows character maximum. I shortened the title and re-published successfully.
You SAVED me today! Thank you. I have been trying for an hour to publish on my own - no luck. Read your post, modified my title, and VOILA! It's publishing now. Thank you so much!!!
Hi, I had the same issue. I followed Stephen's advice, shortening the title, but it still wouldn't print to Word. I changed the player skin, and with the shorter title, that did the trick!
Hi there, Anne. Saving locally is a good first step, so thanks for confirming! Is it possible that you have automatic back-up software running at all?
If this is happening on just one file, I would recommend doing a Save As and using a slightly different file name, e.g. ProjectName_v2. Let me know if that helps!
I still have this issue with storyline every so often. I save local and on my network drive. I usually have to close everything and restart my computer 3-5 times to get it to work. I have no idea WHY that works and it is super disruptive to my work day, but at least the file opens..
I'm sorry to hear this and would love to help you find a sustainable fix.
A good first step is to try a Save As and use a different file name.
If that doesn't help, would you be willing to connect with our Support Engineers so we can pull a few system logs to help us get to the root of the issue?
I've received this error message a few times and while saving as a different file name could work, this error occurs while trying to open the file. So the file doesn't open for you to be able to save it. I think you could copy and paste the file as a different name/version into a different folder. I work on a Windows machine and it seems like it stays on the verge of maxing out the storage. When I get this same error message, I will first purge my temp folder. If you're trying to open the file by double-clicking on it from your folder location, you can open Storyline first, then use "Browse for more" to open it. If all else fails, a restart sometimes does the trick for me.
Hi! Me and my colleagues are having this issue. When publishing to Word we first get the Storyline error report window, then the error message. We have tried to update Storyline, work from and publish to a local drive, use 'Save as' to change the file name, remove blank spaces, remove å, ä, ö (both the file name and name in the Publish window). We have tried different storylinefiles, same error. Nothing works. I'm in contact with our IT department as well to see if they have made any security updates that might interfere with Storyline.
Thanks for letting us know about the troubleshooting steps that you've already taken. I understand that you've already reached out to your IT department, but we'll also be glad to take a look at your project file to see why you're encountering issues with publishing. Would you be willing to share a copy of your project file here or in private by opening a support case for testing? We'll delete it when we're done!
30 Replies
I also have the same problem. I have opened a support case. # 01133034
Thanks Russell - I'll also submit a support case.
Hi there, Russell and Tabatha. We identified an issue with our latest release of Storyline 360 where publishing to Word is failing with that error message.
This is a high priority issue for us, and our team is working on a fix. I'll make sure this discussion gets updated with any new information as soon as we can!
Hello, Is there an ETA on the fix for this?
I just ran the update today and now I am having the same trouble. I have checked and there should be no restrictions on my network that should be causing this trouble. Saved the 360 course file to another location to test this out and have the same problem.
Good morning Heroes!
I am having the same issue also. Following this thread.
Hi Crystal. This seems to be an issue with Studio 360 as well. This includes Quizmaker and Engage INTR files. Unable to publish out Word documents. Is there an ETA on when the fix will roll out?
Thanks, Anurag. We do have this bug reported for both Storyline 360 and Studio 360. I know our team is heads-down working on a fix, and we'll post an update here as soon as it's ready!
Quick update:
The publish-to-Word feature in Storyline 360 and Studio 360 that temporarily stopped working has been fixed. Just install the latest software update. Here's how.
If Articulate 360 doesn't notify you right away about the new update, open your Articulate 360 desktop app, click the drop-down arrow next to your profile picture in the upper right corner, then choose "Check for Updates."
Thanks again for reporting it!
Hi everyone,
I ran the update, Storyline to word output is working fine again.
Thanks for the quick fix!
After several months of successful publishing to Word in Storyline 3, I had this same issue occur today. I test published 2 other courses to Word and they worked fine. What happened in my case on this particular course is I simply had too many characters in the title field of the player. Since Storyline creates a new folder for you, based on what you have in the title field, my exceptionally long title itself plus the new Storyline folder exceeded the Windows character maximum. I shortened the title and re-published successfully.
Might be worth a shot for you.
Thanks for popping in to share your experience and solution Stephen :) That could certainly help someone that runs across this in the future.
Stephen -
You SAVED me today! Thank you. I have been trying for an hour to publish on my own - no luck. Read your post, modified my title, and VOILA! It's publishing now. Thank you so much!!!
Yay! Glad this was able to help you out Stephania :)
Glad to hear it Stephania.
Hi, I had the same issue. I followed Stephen's advice, shortening the title, but it still wouldn't print to Word. I changed the player skin, and with the shorter title, that did the trick!
HI, I am having this issue, but not when publishing to Word. I am just getting it now and then when I try to save. I am saving to my local hard drive.
Hi there, Anne. Saving locally is a good first step, so thanks for confirming! Is it possible that you have automatic back-up software running at all?
If this is happening on just one file, I would recommend doing a Save As and using a slightly different file name, e.g. ProjectName_v2. Let me know if that helps!
This post was removed by the author
I still have this issue with storyline every so often. I save local and on my network drive. I usually have to close everything and restart my computer 3-5 times to get it to work. I have no idea WHY that works and it is super disruptive to my work day, but at least the file opens..
Hi, Sarah!
I'm sorry to hear this and would love to help you find a sustainable fix.
A good first step is to try a Save As and use a different file name.
If that doesn't help, would you be willing to connect with our Support Engineers so we can pull a few system logs to help us get to the root of the issue?
I've received this error message a few times and while saving as a different file name could work, this error occurs while trying to open the file. So the file doesn't open for you to be able to save it. I think you could copy and paste the file as a different name/version into a different folder. I work on a Windows machine and it seems like it stays on the verge of maxing out the storage. When I get this same error message, I will first purge my temp folder. If you're trying to open the file by double-clicking on it from your folder location, you can open Storyline first, then use "Browse for more" to open it. If all else fails, a restart sometimes does the trick for me.
Stephen
This post was removed by the author
Hi! Me and my colleagues are having this issue. When publishing to Word we first get the Storyline error report window, then the error message. We have tried to update Storyline, work from and publish to a local drive, use 'Save as' to change the file name, remove blank spaces, remove å, ä, ö (both the file name and name in the Publish window). We have tried different storylinefiles, same error. Nothing works. I'm in contact with our IT department as well to see if they have made any security updates that might interfere with Storyline.
/Sofie
Hi Sofie,
Thanks for letting us know about the troubleshooting steps that you've already taken. I understand that you've already reached out to your IT department, but we'll also be glad to take a look at your project file to see why you're encountering issues with publishing. Would you be willing to share a copy of your project file here or in private by opening a support case for testing? We'll delete it when we're done!