Seems that this topic was brought up in this discussion, but still no satisfactory resolution - just work-arounds with conditions and variables - so I'm raising the same question.
Each slide has a button to advance to next slide (or to show the next layer if there is more than one layer). This is in addition to the "Next" button on the Player.
All works well except on slides with more than one layer.
Next button (Player) on the Base layer: both buttons work OK, showing the next layer.
Final layer: Clicking the additional button advances to next slide but the "Next" button on the Player does nothing.
This only happens on slides with more than one layer.
If you'd like, we'd be happy to take a closer look at it. Please submit a case, including your .story file, using this link so our support team can assist you further.
Seems like this is an old issue, but I am having the same problem. I set up a slide using the default setting - user advancing the slide using the Next button on the player. However, when I have more than one layer, the Next button on the player doesn't allow the user to advance the slide after the timeline on the last layer has reached the end.
I have found a workaround - hide the last layer after the timeline of the last layer ends. This seems to reactivate the Next button on the player. But it's also pretty inelegant because it then shows the base layer.
All I really want is for the user to go through 2 or 3 layers and then at the end of the timeline of the last layer, click the Next button and advance to the next slide. Is there an easy way to do this?
Thanks. In my slide there are only two layers. At the end of the baselayer's timeline it disappears and the second layer appears (I'm not using the Next button in between layers). At the end of the second layer's timeline, I'd like the user to be able to click the Next button on the player to advance to the next slide. That doesn't work though. The thread you point me towards suggests I should be using inverse trigger order and make my second layer the base layer. Is that right?
Thanks. I think my issue is a bug in the preview scene function. Seems to work fine when I publish it to the web, but not when I preview the same scene.
Hi Brian! Just wanted to pop in and let you know that I have received your case (00632200) and will be taking a look as well as responding to you via your case.
I have been having the same problem with the NEXT button and layers, but I've got it narrowed down to the Navigation Restriction. It works well when on "Free" but it randomly works when on "Restricted" or "Locked". Can you add me to your list of people for this issue? I have a course that needs to be Restricted that needs to be published by mid-December.
I took a look at your file that you have shared and did not notice an issue, but of course then I realized you had it set to Free navigation.
I adjusted the navigation to Restricted and still did not have an issue. I'm curious, are you skipping ahead, so that by the time you reach the last layer, the timeline is not complete perhaps? The next button would not work in that case.
Let me know how to recreate your issue so that I can better understand and assist you.
Hi Lesley,
I've tried waiting for the timeline to finish and also dragging the seekbar to the end and it makes no difference. Interesting that I'm having issues when it's not on "Free" and you're not.
Thanks for responding so quickly!
Bonnie
Bonnie Greflund | Technical Business Solutions - Smart Metering Entity
Independent Electricity System Operator (IESO) | T: (905) 855-4203
This e-mail message and any files transmitted with it are intended only for the named recipient(s) above and may contain information that is privileged, confidential and/or exempt from disclosure under applicable law. If you are not the intended recipient(s), any dissemination, distribution or copying of this e-mail message or any files transmitted with it is strictly prohibited. If you have received this message in error, or are not the named recipient(s), please notify the sender immediately and delete this e-mail message.
So, are you going through all of the layers Bonnie, then trying to click next to get to the second slide? Just want to be sure we are doing the same steps :)
Please note that responding to the forums via e-mail attaches your signature, but you are welcome to pop in and edit if needed.
Ha! So if I don't have it on "Free" and I click on the question mark or box before the seekbar reaches the end (either naturally or dragging it) then the next button doesn't work. I'm sure I must have done this in my investigation but it worked this time.
Thanks for helping me work this out - I must have spent 4 hours on this today!
Is there anything I can do other than make it "Free"?
Thanks,
Bonnie
Bonnie Greflund | Technical Business Solutions - Smart Metering Entity
Independent Electricity System Operator (IESO) | T: (905) 855-4203
This e-mail message and any files transmitted with it are intended only for the named recipient(s) above and may contain information that is privileged, confidential and/or exempt from disclosure under applicable law. If you are not the intended recipient(s), any dissemination, distribution or copying of this e-mail message or any files transmitted with it is strictly prohibited. If you have received this message in error, or are not the named recipient(s), please notify the sender immediately and delete this e-mail message.
Hi Bonnie - I'm having a similar issue and posted about it the other day. My issue is not yet resolved, however when Emily (see thread) posted the slides that were having the issue into a new file, the first slide worked. Since your file is only showing the one slide, I'm assuming maybe that is why it is working here, but not for you in your original file. Try posting a sample with 2 or 3 slides and see if the issue is replicated. Just a thought!
Thanks Michelle,
I did put a "next" slide in, but I'll try adding a few more. Leslie did find that when I pre-empted the seekbar and clicked on the question mark / box early then it didn't work, but I'm a bit perplexed because I know I've had the problem when I just let each layer progress naturally.
I might just have to make the course "Free".
Bonnie
Bonnie Greflund | Technical Business Solutions - Smart Metering Entity
Independent Electricity System Operator (IESO) | T: (905) 855-4203
This e-mail message and any files transmitted with it are intended only for the named recipient(s) above and may contain information that is privileged, confidential and/or exempt from disclosure under applicable law. If you are not the intended recipient(s), any dissemination, distribution or copying of this e-mail message or any files transmitted with it is strictly prohibited. If you have received this message in error, or are not the named recipient(s), please notify the sender immediately and delete this e-mail message.
Okay, I just took another look. If the user does not complete the base slide timeline and skips to layers, then the timeline never completes because you have it set to pause while viewing all of the layers.
Not sure how you'd want to work around that if you need Restricted Navigation, unless you want to close the last layer so that the user could finish the base slide or prevent user from going to first layer until audio completed on the base slide. Up to you really :)
I configured it that way because some people who moved ahead had audio overlaying the base audio. Those were internal people that I questioned whey they would want to skip my wonderful audio! :-) I'll have to ponder what's the best course of action. Good that I understand it now.
Thanks for your help Leslie and Michelle (and for the tip about my signature - that's a drag!)
23 Replies
Hi Keith,
If you'd like, we'd be happy to take a closer look at it. Please submit a case, including your .story file, using this link so our support team can assist you further.
Thanks!
Looks like I had over-complicated it. Found a much easier way - no case necessary.
Thanks!
Glad to hear it, Keith! Good luck with the project!
Seems like this is an old issue, but I am having the same problem. I set up a slide using the default setting - user advancing the slide using the Next button on the player. However, when I have more than one layer, the Next button on the player doesn't allow the user to advance the slide after the timeline on the last layer has reached the end.
I have found a workaround - hide the last layer after the timeline of the last layer ends. This seems to reactivate the Next button on the player. But it's also pretty inelegant because it then shows the base layer.
All I really want is for the user to go through 2 or 3 layers and then at the end of the timeline of the last layer, click the Next button and advance to the next slide. Is there an easy way to do this?
Hi Brian!
You may want to check out this thread. Sounds like the utilization of variables mentioned here will work for you.
Thanks. In my slide there are only two layers. At the end of the baselayer's timeline it disappears and the second layer appears (I'm not using the Next button in between layers). At the end of the second layer's timeline, I'd like the user to be able to click the Next button on the player to advance to the next slide. That doesn't work though. The thread you point me towards suggests I should be using inverse trigger order and make my second layer the base layer. Is that right?
Hi Brian! I put together a demo file for you to take a look.
Thanks. I think my issue is a bug in the preview scene function. Seems to work fine when I publish it to the web, but not when I preview the same scene.
Does my example work for you during preview? I didn't have an issue.
Glad to hear that it's working for you, but if you need me to take a look at anything just let me know.
Actually, I am still having issues. Would it be possible for me to e-mail you a file to look at?
Hi Brian! If you are unable to share here in the forums via the 'Add Attachment' option in your reply, you are welcome to share here privately.
Hi Brian! Just wanted to pop in and let you know that I have received your case (00632200) and will be taking a look as well as responding to you via your case.
thank you!
No problem Brian :)
This post was removed by the author
I have been having the same problem with the NEXT button and layers, but I've got it narrowed down to the Navigation Restriction. It works well when on "Free" but it randomly works when on "Restricted" or "Locked". Can you add me to your list of people for this issue? I have a course that needs to be Restricted that needs to be published by mid-December.
Hi Bonnie!
I took a look at your file that you have shared and did not notice an issue, but of course then I realized you had it set to Free navigation.
I adjusted the navigation to Restricted and still did not have an issue. I'm curious, are you skipping ahead, so that by the time you reach the last layer, the timeline is not complete perhaps? The next button would not work in that case.
Let me know how to recreate your issue so that I can better understand and assist you.
Hi Lesley,
I've tried waiting for the timeline to finish and also dragging the seekbar to the end and it makes no difference. Interesting that I'm having issues when it's not on "Free" and you're not.
Thanks for responding so quickly!
Bonnie
Bonnie Greflund | Technical Business Solutions - Smart Metering Entity
Independent Electricity System Operator (IESO) | T: (905) 855-4203
This e-mail message and any files transmitted with it are intended only for the named recipient(s) above and may contain information that is privileged, confidential and/or exempt from disclosure under applicable law. If you are not the intended recipient(s), any dissemination, distribution or copying of this e-mail message or any files transmitted with it is strictly prohibited. If you have received this message in error, or are not the named recipient(s), please notify the sender immediately and delete this e-mail message.
So, are you going through all of the layers Bonnie, then trying to click next to get to the second slide? Just want to be sure we are doing the same steps :)
Please note that responding to the forums via e-mail attaches your signature, but you are welcome to pop in and edit if needed.
Ha! So if I don't have it on "Free" and I click on the question mark or box before the seekbar reaches the end (either naturally or dragging it) then the next button doesn't work. I'm sure I must have done this in my investigation but it worked this time.
Thanks for helping me work this out - I must have spent 4 hours on this today!
Is there anything I can do other than make it "Free"?
Thanks,
Bonnie
Bonnie Greflund | Technical Business Solutions - Smart Metering Entity
Independent Electricity System Operator (IESO) | T: (905) 855-4203
This e-mail message and any files transmitted with it are intended only for the named recipient(s) above and may contain information that is privileged, confidential and/or exempt from disclosure under applicable law. If you are not the intended recipient(s), any dissemination, distribution or copying of this e-mail message or any files transmitted with it is strictly prohibited. If you have received this message in error, or are not the named recipient(s), please notify the sender immediately and delete this e-mail message.
Hi Bonnie - I'm having a similar issue and posted about it the other day. My issue is not yet resolved, however when Emily (see thread) posted the slides that were having the issue into a new file, the first slide worked. Since your file is only showing the one slide, I'm assuming maybe that is why it is working here, but not for you in your original file. Try posting a sample with 2 or 3 slides and see if the issue is replicated. Just a thought!
https://community.articulate.com/discussions/articulate-storyline/issue-with-navigation-controls-on-layers
Thanks Michelle,
I did put a "next" slide in, but I'll try adding a few more. Leslie did find that when I pre-empted the seekbar and clicked on the question mark / box early then it didn't work, but I'm a bit perplexed because I know I've had the problem when I just let each layer progress naturally.
I might just have to make the course "Free".
Bonnie
Bonnie Greflund | Technical Business Solutions - Smart Metering Entity
Independent Electricity System Operator (IESO) | T: (905) 855-4203
This e-mail message and any files transmitted with it are intended only for the named recipient(s) above and may contain information that is privileged, confidential and/or exempt from disclosure under applicable law. If you are not the intended recipient(s), any dissemination, distribution or copying of this e-mail message or any files transmitted with it is strictly prohibited. If you have received this message in error, or are not the named recipient(s), please notify the sender immediately and delete this e-mail message.
Okay, I just took another look. If the user does not complete the base slide timeline and skips to layers, then the timeline never completes because you have it set to pause while viewing all of the layers.
Not sure how you'd want to work around that if you need Restricted Navigation, unless you want to close the last layer so that the user could finish the base slide or prevent user from going to first layer until audio completed on the base slide. Up to you really :)
I configured it that way because some people who moved ahead had audio overlaying the base audio. Those were internal people that I questioned whey they would want to skip my wonderful audio! :-) I'll have to ponder what's the best course of action. Good that I understand it now.
Thanks for your help Leslie and Michelle (and for the tip about my signature - that's a drag!)
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