The Player feature on Storyline 360 will not work

Jan 24, 2023

When Player is opened to edit player properties; It does not play, you cannot navigate between sections, and it will not bring up, or allow alterations to, transcripts. This issue is across all of our training files. Please help, I am up against a deadline for work. 

Thank you,

Zay

1 Reply
Jose Tansengco

Hello Zay,

Sorry to hear that you ran into this snag. 

If you are encountering issues with your Storyline 360 installation, try doing a repair of your Storyline 360 installation to see if this helps. 

You'll also want to make sure that you're working locally when making changes to your project file. If the issue persists, open a case with our support team here for further assistance.