Next, you'll want to make sure that you're working with local project files and don't have any other instances of Storyline open. Based on some a similar thread, I'd suggest following these steps:
In addition, please try to delete the Storyline project logs and temp files by following the instructions below: 1. Right-click on the Windows start button and click Explore 2. Type the following in the address bar and hit return: %USERPROFILE%\AppData\Local\Articulate\Storyline 3. Delete the project logs in this folder 4. Right-click on the Windows start button again, and click Explore 5. Type the following in the address bar and hit return: %temp%\articulate\storyline 6. Delete the temp files in this folder
Restart your machine, then test Storyline again.
If the issue persists, can you check if you still encounter the issue when working on a new project in Storyline?
5 Replies
Hi Virginie,
Sorry to hear about the error message you encountered and first I'd check are you using update 4 of Storyline?
Next, you'll want to make sure that you're working with local project files and don't have any other instances of Storyline open. Based on some a similar thread, I'd suggest following these steps:
If your Storyline software is not working properly, a simple repair may fix the problem. Please review the following article to learn how:
http://articulate.com/support/kb_article.php?product=st1&id=zibo784o5b2e
In addition, please try to delete the Storyline project logs and temp files by following the instructions below:
1. Right-click on the Windows start button and click Explore
2. Type the following in the address bar and hit return:
%USERPROFILE%\AppData\Local\Articulate\Storyline
3. Delete the project logs in this folder
4. Right-click on the Windows start button again, and click Explore
5. Type the following in the address bar and hit return:
%temp%\articulate\storyline
6. Delete the temp files in this folder
Restart your machine, then test Storyline again.
If the issue persists, can you check if you still encounter the issue when working on a new project in Storyline?
If the issue only occurs in one particular project, you may need to troubleshoot the issue further with this Storyline file. Try importing the slides from this project to a new Storyline file. Here's how to import slides from one Storyline project into another:
http://community.articulate.com/tutorials/products/importing-from-another-storyline-project.aspx
Hi,
Thanks a lot for the response. With the update it works better !
Nice day
Virginie
Thanks for the update Virginie and I'm happy to hear things are working better for you now!
I'm having the same problem. I've uninstalled and reinstalled SL with no resolution. The import worked.
I'm happy to hear the import worked for you, Cindy! Be sure to reach out if you run into this again.
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