The project could not be saved... HELP !

Jan 10, 2014

Hi,

When I try to save my big project, I got this message : "The project could not be saved. Le magasin doit être ouvert pour cette opération."

Any help ?

Thanks

Virginie

5 Replies
Ashley Terwilliger-Pollard

Hi Virginie,

Sorry to hear about the error message you encountered and first I'd check are you using update 4 of Storyline?

Next, you'll want to make sure that you're working with local project files and don't have any other instances of Storyline open. Based on some a similar thread, I'd suggest following these steps:

If your Storyline software is not working properly, a simple repair may fix the problem.  Please review the following article to learn how: 
http://articulate.com/support/kb_article.php?product=st1&id=zibo784o5b2e 

In addition, please try to delete the Storyline project logs and temp files by following the instructions below: 
1. Right-click on the Windows start button and click Explore 
2. Type the following in the address bar and hit return: 
%USERPROFILE%\AppData\Local\Articulate\Storyline 
3. Delete the project logs in this folder 
4. Right-click on the Windows start button again, and click Explore 
5. Type the following in the address bar and hit return: 
%temp%\articulate\storyline 
6. Delete the temp files in this folder 

Restart your machine, then test Storyline again. 

If the issue persists, can you check if you still encounter the issue when working on a new project in Storyline? 

If the issue only occurs in one particular project, you may need to troubleshoot the issue further with this Storyline file. Try importing the slides from this project to a new Storyline file. Here's how to import slides from one Storyline project into another: 
http://community.articulate.com/tutorials/products/importing-from-another-storyline-project.aspx 

This discussion is closed. You can start a new discussion or contact Articulate Support.