The scene panel gets a large red x

Aug 16, 2023

Glenda DeHoff
By Glenda DeHoff


Is this a bug or an ID 10 T error?

I have experienced this a great deal with the project I am currently working on as I am creating 8 modules all in a similar format. When I delete a trigger, created when I copied/pasted the Kayla character from one slide to another, The Scene panel gets a large red x in it. Everything else seems to continue to work. The only way to get rid of the x is to restart the program.  Seems to happen every time - with other characters as well.

I am using Storyline 360. Working on a pc, locally on a 64-bit operating system, x64-based processor; 11th Gen Intel(R) Core (TM) i7-1165G7 @ 2.80GHz   2.80 GHz; running Windows 11 Pro v21H2.  

 

3 Replies
Kelly Auner
8 months ago08/17/23 at 7:31 pm (UTC)

Hi Glenda,

Thanks for reaching out and I'm sorry you're experiencing this issue! I'd like to ask a few clarifying questions to help narrow down the issue.

  • Is this opening happening when you attempt to delete that one trigger?
  • Is this issue occurring with only this file or multiple files? If it's happening with all files, I would suggest trying a Storyline repair.

I opened your file on my end and I'm not getting a red X after playing around a bit. I've imported the course into a new Storyline file and attached it here. Are you still experiencing this issue with the new file?

Jose Tansengco
8 months ago08/18/23 at 3:23 pm (UTC)

Hello Glenda, 

Thanks for the additional information. Since the issue is affecting multiple projects and you're already working locally when making edits to your project file, I'd recommend doing a repair of your installation of Storyline 360 to see if this helps address the behavior.

If the issue persists, please open a case with our support team here so we can take a closer look at what's happening. 

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