Large Storyline project hangs and shows slide with red x

Jul 16, 2014

Erik McCauley
By Erik McCauley

Hello. I am working on a large project. 1.3 gb .stry file. published fine. Loaded to my LMS fine. When presnting in LMS (Moodle) presentation gets to the 14th scene and project hangs. Only shows the slide slightly darkened with red "x" in corner and presentation stops, students cannot go further. Screen looks like this:

4 Replies
Christine Hendrickson
almost 10 years ago07/16/14 at 2:47 pm (UTC)

Hi Erik,

Welcome to E-Learning Heroes!

I looks like that's a lightbox, from what I can see. Are you able to bypass that lightbox at all to see if the issue is specific to that element or the content? For example, do you need to open the lightbox in order to continue in the course, or does it open automatically via a trigger?

You also want to be certain that you are packaging your published content properly for your LMS.

Also, have you had a chance to test the course outside of Moodle? I would next recommend comparing the performance of your content at SCORM Cloud. If you cannot reproduce the problem there, this is likely an LMS-specific issue, and you will want to generate debug logs and supply them to your LMS Provider for additional troubleshooting.

If you see the same thing in Moodle and SCORM Cloud, it may be a good idea to try clearing your browser cache, or try testing the course in a different web browser.

Please let us know how it goes!

Best,

Christine

Erik McCauley
almost 10 years ago07/16/14 at 3:10 pm (UTC)
Im not using a lightbox as far as I can tell. I don't even know what that is.
These are standard slides. I even went back into SL and deleted the two slides which seem to be effected, and the error occurs on the next slide which is a quiz slide.
I previewed it in SL and get same result. If I delete the slides in question, the error just goes onto the next slide.
When I made the slides, they are just standard slides. One has a video and another has just a few images and a title. Same formats as all the other material in my course that runs great.
I uploaded the entire project to you as an attachment. Time is very critical here for me. This is the first big project I have pushed...it really needs to work.
Everything else works great on the slide. This slide comes after about 6 hours of content.....please help!!!!
Erik McCauley
almost 10 years ago07/16/14 at 7:27 pm (UTC)

Yes, you were correct! Lightbox issue. When I added this slide I added a button and wanted to create a trigger to advance to the next slide when the button is clicked. Instead of clicking on "advance to next slide", I accidentally clicked "lightbox next slide"...which caused the presentation to hang. Removed the lightbox trigger and replaced it with the correct on...now everything works. Size of the presentation has nothing to do with it.....Thank YOU!!!!!

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