This project is invalid or corrupt and cannot be opened...

Apr 26, 2017

Adam Schechter
By Adam Schechter

I recently created a new course in Storyline 2, and was able to save and publish it for LMS (I have the .zip file as well). However, when I attempt to open the .story file now, I receive the following message: "This project is invalid or corrupt and cannot be opened. It may have been created in an earlier version of Storyline."

The second part cannot be correct, as I created it in Storyline 2 approximately a week ago, and I have no idea why the file would be corrupt. I used the same naming and saving procedures as my other courses (I have successfully created and saved/modified over 30 at this point), so it must be something else. Any suggestions? I would really prefer not to have to start again from scratch, and unfortunately I don't have an earlier version to work with.

I have attached the problematic file to this post in case anyone can take a look.

Thanks so much!

Adam Schechter

33 Replies
Dylan Steitz
almost 5 years ago07/13/19 at 7:09 pm (UTC)

Having a similar issue with the invalid/corrupt file. I was working on my network in Storyline 360, everything going well. Then I saved my project, restarted my computer and now it won't open. Had our IT department restore a backup from the previous day (to only lose one day of work, rather than an entire month), and now that file won't open either. I have another .story saved in the same place, saved at the same time, and it opens normally. I could use any help available, and the suggestions above do not help me. This is a month's worth of work and I can't lose it. Also, is there any one I can speak with over the phone? I didn't easily find a contact number. 
Thanks,
Dylan

Ashley Terwilliger-Pollard
almost 5 years ago07/17/19 at 1:01 pm (UTC)

Hi Dylan,

Our Support team is available 24/7 via email by submitting a case here. 

Working off a network drive is known to cause corruption issues, so if you were working off the network or shared drive that could have contributed to the issues you've run into. Our team is happy to work with you on this as well. 

Ashley Terwilliger-Pollard
over 4 years ago09/11/19 at 12:45 pm (UTC)

Hi all,

I wanted to let you know the feature I mentioned earlier where if a project becomes corrupt, Storyline lets you know if there's a working version in your temp files and makes it easy for you to recover is now available in Storyline 3, build 3. 3.7.20003.0.

You can download the latest update from this page, and this article will provide more details on how this enhancement will work. 

I hope that helps, and please let us know if you need anything else! 

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