Thumbnails are not updating to the correct preview

Sep 04, 2014

I have a Storyline project where I had one scene, then duplicated it because I needed the same functionality, but with different backgrounds. Now in both the Storyview and the Normal View for this second scene, the thumbnails do not reflect what is on each slide. Any ideas on how to "refresh" this? I thought it may be a caching issue on my end, but I have shared the project with others and they see the issue too.

4 Replies
Maria Costa-Stienstra

Hi, Chris.

Let me ask you a few questions to narrow down the issue:

If a repair doesn't solve the blank thumbnail, can you share the .story file with us through a support case?