Thumbnails jumping and changing position during refresh

Aug 18, 2022

Hi Heroes,

When working in Storyline the slide thumbnails sometimes move when storyline refreshes. This is very disorienting. After working on a slide, I go to click on the next thumbnail (especially when I have two or more scenes open) and it is no longer where it was before the refresh. Can this be locked in place so it only moves when I move it?

9 Replies
Walt Hamilton

The short answer is yes. Don't use "Jump to next slide" triggers. Instead, use "Jump to [slide name]" triggers.

The explanation is that the thumbnails line up according to how the triggers direct the flow. What can happen using "jump to next" is that when a slide is dragged to a new spot, the flow is changed. If your mouse is moving when you click a thumb, even in the slightest, the slides can change places. You won't notice it until they are refreshed.

Kelly Auner

Hi Randy,

I'm sorry to hear that you're experiencing this issue! I'd like to take a look at your file to see what's going on. You can upload it here or privately through a support case. We'll delete it from our systems once troubleshooting is complete.


Hi Maura,

If you run into this issue again, please don't hesitate to reach out to our support engineers! We'll be happy to take a look at your project.