Tiled images in shapes look different in build mode versus preview mode

Feb 18, 2020

Hi there:

I'm using shapes with images inside them as clickable buttons that lead to some layers with more detailed info for users.

My issue is with the images in the shapes. I use "format shape" and then fill with a picture from file. I don't want it all skewed and wonky so I choose the tile feature and adjust the scale, offsets, and alignment to get the image to look right inside the shape.

But when I go to preview my slide, it looks wrong compared to my build view. It looks like the tiling adjustments didn't work correctly.

I increased my scale and fussed with it, but still it isn't right. Am I trying to do something here that storyline isn't set up for? Is there some step I am missing?

Any help is appreciated. I attached the images for both.

Thanks,
Coba.

6 Replies

Vincent Scoma

4 years ago02/20/20 at 9:58 pm (UTC)

Hi Coba,

Thank you for reaching out!

It looks like there is a current issue that our team is investigating. The behavior you are describing matches the current report we have open, so I appreciate you reaching out and letting us know!

I have updated our team on what you are seeing, and we will be sure to reach out with any updates we can share!

4 years ago02/20/20 at 11:04 pm (UTC)

Thanks for the update. Is this a fix that looks to be done in terms of weeks or more like months?

In the meantime, what is your suggested workaround? It would be nice to be able to put images into different shapes.

(FYI I do not have Photoshop but I do have Indesign.)

Thanks,

Coba.

Katie Riggio
Staff

4 years ago02/24/20 at 2:07 pm (UTC)

Happy Monday and I appreciate you circling back, Coba!

We don't have a firm commitment regarding an ETA as of yet, but we'll keep you in-the-know with any new information. In the meantime, we found that this problem should not affect the published output.

Let us know if you run into any issues there, and we can help troubleshoot your .story file. If the content is private, you can share it with our Support team right here!

Vincent Scoma

over 3 years ago11/17/20 at 4:20 pm (UTC)

Hi Coba,

Happy to share the good news with you!

We just launched the newest version of Storyline 360 (Build 3.46.23620.0) this morning, which fixed the issue where shapes with tile picture as the texture were not displaying correctly.

The next step is to update Storyline 360 by heading to your Articulate 360 desktop app and clicking "Update" next to Storyline 360.

As always, we are happy to answer any questions you have by posting in this discussion, or you can contact our Support directly.

Jacki Lyle

3 years ago03/31/21 at 12:45 pm (UTC)

Hi.

I think I have a similar problem i.e. Build vs Preview look different, but for me, some sections of some images are missing. See the attached image.

I downloaded and installed Articulate for the first time last week (24 March 2021).

Thanks

Jacki

Build_vs_Preview_IceCreamStack.png

Maria Costa-Stienstra
Staff

3 years ago04/02/21 at 4:21 pm (UTC)

Hi, Jacki, and welcome to E-Learning Heroes! ✨

Thank you for sharing the screenshot! Without seeing your project file, my initial reaction is to check your font.

Can you try enabling or disabling Modern Text?

You can disable it by going to the Design tab, clicking the Fonts drop-down menu, and checking or unchecking Use Modern Text at the bottom of the list.

The right side looks like the expected behavior since the hotspots don't show up in the preview.

If adjusting the font rendering doesn't help, would you be able to share your file either publicly here or through a support case so we can troubleshoot your scenario?