Timeline Preview vs. Project Preview

Jan 28, 2015

Hi everyone,

I'm using Storyline right now for a screencasting/tutorial project, which means I'm using the Timeline Preview (i.e. pressing space bar to stop and start at play head) to play and add cue point for annotations, etc.

The problem I'm having is that I'm finding this preview is actually inaccurate and the timing is different than when I click Preview under the Publish menu on the Ribbon at the top of the screen. This is a serious problem as it means all of my cue points are off and it is taking me a lot longer than it should to put together a simple annotated screencast.

Are there any plans to fix this issue? I also notice that the more I use the Preview Timeline function (with the space bar), Storyline seems to crash a lot more (three times yesterday).

Any help would be great - thanks!

31 Replies
Jon Nasrallah

I am having similar issues in Storyline 360. I have a button that should appear based on a certain audio cue. I have the audio lined up with the button appearing on the timeline. When I press play on the timeline the playback works correctly. When I preview the scene or slide however there is a lag and the button doesn't appear until a few moments later. The lag is noticeable enough to detract from the user experience. Just noticed this issue for the first time today. 

Alyssa Gomez

Hi there Jon, sorry that's happening! 

Are you on the latest update of Storyline 360? To check, click the Help tab, then click About Storyline. You should see 3.29.19305.0 in the bottom-right corner. 

Also, is it possible that you’re working from somewhere other than your local C: drive?  Working from a network drive or a USB drive can cause a few different problems, and you can read more about that here.

Viktor Nagy

I am struggling with this problem as well with Storyline 3. While creating an interactive video, the timeline preview is simply no use for checking the correct placing of the cue points or forms to stop the timeline. I need to publish the whole course and I have done so at least a thousand times but it is insanely ineffective.

I cannot imagine how this issue could not be solved over years now... I am sorry guys but I am very dissapointed from this version as well. Our team will need to look for alternatives now in order to keep our project timelines.

Leslie McKerchie

Hi Viktor and welcome to E-Learning Heroes :)

Thanks for reaching out and sharing what you are running into with your project.

The issue that is linked here we have marked as resolved, so it'd be great if we could take a look.

With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

Viktor Nagy

Hi Leslie,


I'm afraid I cannot share the file since it is confidential. I will inform you though if the problem keeps occurring in other projects as well.

Another question: is it me doing something wrong or is Storyline 3 not able to insert an object - a line which I draw e.g. - exactly horizontally? If I compare a line with the gridlines on the slide, it is clearly not horizontal. Further, I only can adjust it to be exact if I use the ALT button as well. It looks like the gridlines on the slide are not adjusted correctly.

The same is true for vertical lines.

Please watch the video I created. I am thankful for any help.

Ren Gomez

Hi Viktor,

Thanks for reaching out, and I'm sorry you ran into that line issue!

We've reported it to our team, and I'll be sure to jump in here to update you on the progress of the fix. I'm glad you were able to find a workaround by using the alt button (option in Mac) as this will come in handy for those who come across this same issue.

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