Timeline shift when changing visibility

Hello Guy!

Can you confirm that you are working locally as described here. I was not able to see this happen in a file on my end. Do you have a file you would like us to look at?

You could also try importing the file into a new file, or follow the steps outlined here.

Old thread, but I thought I'd chime in that I see this frequently.  No, I can't identify conditions that will make it occur, but I have demonstrated it to my co-workers as a bug to be careful to notice.

When it occurs, clicking the visibility on/off will repeatedly shift the object's timeline left about 1/2 second.  Not a big deal if you notice it, but often, it occurs on an object I am hiding, not the one I am working on.  Later, when all objects are set to visible, there's one object that is mis timed.

Sam

Hi Sam,

Do you have a file you could share, or a screencast of what you are seeing? I am not able to reproduce this from my end.

If I could reproduce an object shifting in time by toggling visibility at will I certainly would forward a copy to you.

Anyone else noticed this issue?

Sam

Thanks for the update Sam,

Hopefully others will chime in with ideas, and if you can see it in a file to share, I will be on the lookout for that.

Emily,

I’ve figured it out.

Try placing a few items on a timeline, starting and ending at different times. Click all visibility off.

Then, when turning on visibility for each item, click slightly outside the little eye box for that item. You’ll see the item shift on the timeline. Happens every time.

What it means is that unless you are very accurate with your visibility clicks (something that gets difficult on long days of authoring) your items will have these annoying shifts.

Hope this is an easy fix.

Good luck,

Hello Guy,

Thanks for the information. Unfortunately I am unable to reproduce the issue. If you are able to capture a screencast of the behavior, could you please share it here? I am going to share this information with our QA team.

I've seen this problem through several revisions.  Guy, I just tried your suggestion and I can't make it fail.

If I ever find a sequence of steps that will lead to this failure I'll post back here.

Sam

Thanks Sam!

Hello,

I was finally able to capture the timeline shift issue: when I toggle the visibility of a timeline element it shifts for no apparent reason.

Please see attached video.

This happens fairly often.

Guy Armstrong

Hi Guy! I'm not seeing an attachment here. 

Chiming in, this issue has been around since SL1 was released.  It requires constant vigilance when hiding timeline elements, particularly when the element is off-display on the right or left... the element will move but it isn't even on-screen to witness.

Hi Guy,

When you reply via email, the attachments will not appear in the post. If you can jump in here and add it, I will share it with the QA team.

Here you go.

Thx - Guy

Has anyone come up with a fix for this yet? It's not just an occasional glitch for me, it happens every time I turn an element's visibility off. Took me a while to figure out what was going on, and why my timing kept jumping around. I'm currently working on files developed by someone else, and the slides contain up to 50 or 60 elements; I have to turn the visibility on and off to see what I'm working on, so this glitch is a major problem for me with this project.

+1 ditto

Anyone else?

I just had it happen to me.

Thanks Walt and Sam - we have reported this to our QA team for additional review, but I don't have any info to share here at this time. This thread is included in the report we filed with our team so that we can update you here and so that they're aware the number of users impacted. 

Thanks, Ashley, it would be nice to get a solution for this one. I have also just discovered that if I click and hold on the visibility toggle, some elements will slide much further to the left - as much as 25 seconds in one case!

Hi Julie,

Thanks for sharing that here - it sounds like you're consistently able to replicate this? I know our team has had difficulty reproducing the behavior so it would be helpful if you're able to connect with our Support team here so that they could gather a bit more information from you in terms of how this is occurring. 

Sometimes... multiple objects will shift left (earlier) when a single object's visibility is toggled.

If I notice this (big IF here), the fix is to exit Storyline, and reload Storyline.  The problem will be gone for a while.

I've no idea what initiates this.

Sam

I can reproduce the issue often, but not consistently. I just saved a couple of slides out of the large project I'm currently working on, tried toggling each item off and on again, and only one of them slipped. Whereas yesterday, when I was working on the project, it was happening every second or third time I toggled an item's visibility. I will submit this file to the support team anyway, and see if they are able to do anything with it.

Inconsistent behaviors like this are usually indicative of some kind of memory corruption. 

It would be much easier to fix if anyone could identify a sequence that would always result in the error.

Sam

Hi Sam,

You definitely hit the nail on the head - if folks can tell us a sequence, steps, set up that constantly shows the behavior than our team can look to following those steps in terms of trying to replicate the behavior to see what's causing it. Julie, if you shared your file that's a great first start and our team will be in touch with some additional questions or steps to go through to see if you can reproduce it.